Getting left behind is not a fun feeling, especially when we're talking about the impact of technology on the auto industry. However, car dealerships haven't become an endangered species in...
Ted Graham is the Head of Open Innovation at GM and works with emerging technology partners to solve important problems that will shape the future of transportation. Ted often speaks on the topic of...
We can all agree that predicting the future is a tough job. Of course, Analysts and insiders can guess, research, and anticipate all day long, but when you're in charge...
A New York dealership was fined almost $300,000 for various deceptive tactics against customers. One may think that this would scare most dealers into straightening up their act, but surprisingly...
As a dealership, reinventing yourself is not an easy thing to do, but it can be done. In fact, it has been done. For a Volkswagen dealership in Amarillo, Texas,...
No matter what technology your service drive uses, nothing can replace a human experience. According to Jeff Cowan, President of ProTalk and a speaker at the upcoming "Best Training Day...
Time and efficiency are important when it comes to the customer buying experience, but obviously, conducting the appropriate moves in every step of the process is just as important. Especially...
Online reviews can be a blessing and a curse. Positive reviews are important for several reasons, including retention purposes. However, there are some people who don't believe that reviews add...
Old habits die hard, but it seems as if in auto retail it's a slow death. Some dealerships still practice certain processes that aren't needed anymore in the car-buying experience...
Joe Gumm sits down with Brad Lea, Founder and CEO of Lightspeed VT, to talk about training your staff efficiently, recruitment, and employee retention, as well as his upcoming presentation...