Scott Deming on how dealers can build lasting customer loyalty by focusing on employee, culture

Jaelyn Campbell - December 4, 2025

Too many companies focus only on transactions and miss the bigger opportunity: building lasting loyalty. Joining us on the latest episode of CBT Now to share his recommendations and expertise...

CBT Now Featured

Paul Brown explains how the right F&I product mix and knowledgeable staff boost dealer profitability, customer satisfaction, and long-term wealth.

Maximize your F&I product mix to boost CSI and long-term profit

Jasmine Kiniklis - December 4, 2025

The F&I department is a critical profit driver in the dealership. On today's episode of F&I Today, VP of Ascent Dealer Services, Paul Brown, discusses how to choose the correct...

F&I Today F&I

40 Under 40 Honoree: Steve Smith | AutoNation Acura Hunt Valley

Jasmine Kiniklis - December 3, 2025

We're excited to celebrate Steve Smith, sales advisor at AutoNation Acura Hunt Valley, as a distinguished honoree of CBT News' 40 Under 40 awards. This recognition highlights the top retail...

Event Coverage Featured

Tom Druzynski joins us to share how his group is using video multi-point inspections (MPIs) to boost the customer experience.

How video MPIs are building trust between dealerships and customers – Tom Druzynski | West Herr Automotive Group

Jaelyn Campbell - December 3, 2025

Customers often find it hard to trust the service advice given by dealership staff, especially if they can't see the issues themselves; as a result, they frequently decline recommended services....

Tips & Training Service Drive

"Quiet quitting” is a growing trend that reduces productivity, lowers morale, and can cost companies thousands of dollars in lost revenue.

Dave Anderson warns dealers must confront ‘quiet quitting’ to protect profits

Jaelyn Campbell - December 3, 2025

Employees who show up but mentally check out can silently sabotage a business. Known as “quiet quitting,” this growing trend reduces productivity, lowers morale, and can cost companies thousands of...

Tips & Training Lessons in Leadership

Dealers face new challenges as AI-powered GEO tools change automotive search – April Simmons | Horne Auto Group

Jaelyn Campbell - December 2, 2025

While artificial intelligence is reshaping how car buyers research vehicles, making it essential for dealerships to adapt quickly, GEO (Generative Engine Optimization) is an emerging technology that delivers highly personalized,...

Inside Automotive Sales & Marketing

James Mercer breaks down reinsurance and participation programs

Ashby Lincoln - December 2, 2025

Dealers often overlook the details in reinsurance, retro programs, and participation structures that can dramatically impact their bottom line. On today's episode of Training Camp, Ascent Dealer Services VP of...

Training Camp F&I

Time Dealer of The Year, Emily Marlow Beck

Virginia’s Time Dealer of the Year nominee builds legacy through culture and community – Emily Marlow Beck

Jaelyn Campbell - December 1, 2025

Virginia’s Emily Marlow Beck, president of Marlow Motor Company and third-generation owner, has been named her state’s nominee for the 2026 Time Dealer of the Year, the first female nominee...

Management & Leadership Inside Automotive

Boost service and parts profits with Lee Harkins’ strategies on productivity, inventory, and customer pay in dealership fixed ops.

Lee Harkins shares profit-boosting strategies for service departments

Ashby Lincoln - December 1, 2025

Small operational changes in service and parts can translate into big gains for dealership profitability. On today's episode of Service Drive, President and CEO of M5 Management Services, Lee Harkins,...

Featured Service Drive

Elon Musk’s vision of a post-work, post-money society

Steve Greenfield - November 28, 2025

Welcome back to the latest episode of “The Future of Automotive” on CBT News, where we put recent automotive and mobility news into the context of the broader themes impacting...

Featured EVs & Technology

Featured

Scott Deming on how dealers can build lasting customer loyalty by focusing on employee, culture

Maximize your F&I product mix to boost CSI and long-term profit

40 Under 40 Honoree: Steve Smith | AutoNation Acura Hunt Valley

How video MPIs are building trust between dealerships and customers – Tom Druzynski | West Herr Automotive Group

Dave Anderson warns dealers must confront ‘quiet quitting’ to protect profits

Dealers face new challenges as AI-powered GEO tools change automotive search – April Simmons | Horne Auto Group

James Mercer breaks down reinsurance and participation programs

Virginia’s Time Dealer of the Year nominee builds legacy through culture and community – Emily Marlow Beck

Lee Harkins shares profit-boosting strategies for service departments

Elon Musk’s vision of a post-work, post-money society

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