Today on CBTNews.com – Tuesday, July 10th, 2018:
How Employee Retention Is More Costly Than You Think – Chase Abbott
The high cost of employee turnovers continues to plague the retail automotive industry as employee retention rates are now in the low twenties. Chase Abbott joins the CBT Automotive Network for a discussion on what your dealership can do to improve retention and how it can save your store money. Watch Now
8 Customer Service Experiences That Could Improve Dealership Sales
Contrary to popular belief, even in these modern time, many individuals still want to purchase their vehicles in the showroom. According to a recent Autotrader study, 84 percent of car buyers want to buy their car in person. Remarkably, this number also includes millennials. So, even though technology seems to reign supreme, people still want a somewhat traditional vehicle buying customer experience. However, there are some shifts dealers can make to cut away inefficiencies to lift sales. Read on for eight ways exemplary customer service experiences can increase dealership sales. Read More
Are You Prepared for the Unexpected?
Right now, the economy is smiling on the auto industry. Numbers are up from last year and future tax policies seem to favor car sales. However, mid-year predictions forecast that though we’ll continue to see some growth in the coming months, dealerships should be prepared for declines in sales. Read More