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CBT Automotive Newscast for January 23, 2020

Today on – Thursday, January 23rd, 2020:

Howard HakesHoward Hakes Reflects on a Successful Year as 2019’s AIADA Chairman
2019 was certainly a busy year for Washington with tariff threats, industry disruptors, and historic trade agreements. And the folks over at AIADA have been following these developments closely and measuring the impact they will have on the industry. Recently, we caught up with Howard Hakes, Chairman for AIADA to discuss these industry events in more detail.
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Howard HakesThe Power of 4DX in the Service Department!
Working with Service Departments has allowed me to be exposed to many different strategies, techniques, processes as well as the latest technologies, software and tools, all with the same basic function; to advance the companies goals of client satisfaction and profitability. A well thought out, detailed step-by-step strategy is very important and serves to establish a protocol for a perfect customer experience. It also allows for employee / client consistency, to get everyone on the same page, so to speak. Read More

Howard HakesHow to Run a Successful Dealership Rental Program
Making the decision to open a rental agency at your dealership is a huge commitment. There seems to be a lot of risk involved. Tales abound of dealership rental agencies that have crashed and burned. While nothing is a sure bet, the risk of starting a rental department can be mitigated with a solid strategy and proper planning. Here are some points to consider that will help you succeed in starting a rental agency within your dealership. Read More

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