Today on CBTNews.com – Thursday, December 13th, 2018:
What Your Building Design Says About Your Dealership – Nicholas Berndt, AMSI
The design and layout of your dealership is more important than you might think. It should facilitate exceptional customer service and efficiency, from the showroom to the service department. Remember, the first impression your customer gets when they walk through the door is a lasting one. What message does your dealership design send? Joining us today, is Nicholas Berndt, facilities design and construction director at AMSI to discuss the significant changes in dealership construction, and what you should keep in mind when designing your space. Watch Now
3 Hot F&I Topics for 2019 and Tips to Be Ready Now…
As 2018 draws to a close, dealerships already have an eye on the potential issues that could be facing them in the new year, particularly in the F&I office. The headlines over the last year have been dominated by rising interest rates, the challenges of selling to the Millennial buyer, and increasing profits in a market that has seen decreased sales YOY. Not a bad year but not a great one either. So how does your store plan NOW for a profitable year in finance? Let’s look at three issues on the mind of most dealers when looking at 2019 and how to address them. Read More
Moving Dealerships From Transaction-Centric to Customer-Centric
Looking to 2019 and beyond, margin compression and customer expectations are among several factors that will increase, while more pressure from both existing and new competition will complicate the automotive landscape further. In the face of these challenges, dealerships will need to embrace rapid change. Read More
