Top Stories
GM ends next-gen hydrogen fuel cell development to double down on EV future. Read More
Stellantis delays strategic plan amid tariffs, policy shifts. Read More
UK diesel emissions lawsuit targets top automakers. Read More
Auto delinquencies climb as lower-income Americans struggle with car payments. Read More
Featured Interviews
Marcia Jackson on how to protect your dealership during an ICE inspection
Few situations create more panic for a dealership than when federal agents show up unannounced. On today’s episode of CBT NOW, Marcia Jackson, a partner at Wick Phillips specializing in Labor & Employment law, explains what dealers need to know if ICE agents show up at their door and the proactive steps they can take now to remain compliant. Watch the full segment here.
How service advisors can turn upset customers into lifetime clients – John Fairchild | Fairchild Automotive Solutions
Upset customers are a fact of life, especially in automotive. For some customers, every dealership visit is an “inconvenience,” vehicles aren’t “fixed right,” prices aren’t fully disclosed, or expectations aren’t quite met. But for dealerships, these moments are opportunities. Joining us on the latest episode of Service Drive is John Fairchild, high-performance coach and president of Fairchild Automotive Solutions, to share key strategies on turning service frustrations into loyalty. Watch the full segment here.
