TSLA350.84012.31%
GM58.2700.12%
F11.7400.06%
RIVN14.2100.51%
CYD34.4500.86%
HMC34.3500.17%
TM199.6201.98%
CVNA368.880-1.29%
PAG187.6301.05%
LAD341.0700.98%
AN226.8201.16%
GPI483.8703.86%
ABG257.480-1.52%
SAH83.1300.03%
TSLA350.84012.31%
GM58.2700.12%
F11.7400.06%
RIVN14.2100.51%
CYD34.4500.86%
HMC34.3500.17%
TM199.6201.98%
CVNA368.880-1.29%
PAG187.6301.05%
LAD341.0700.98%
AN226.8201.16%
GPI483.8703.86%
ABG257.480-1.52%
SAH83.1300.03%
TSLA350.84012.31%
GM58.2700.12%
F11.7400.06%
RIVN14.2100.51%
CYD34.4500.86%
HMC34.3500.17%
TM199.6201.98%
CVNA368.880-1.29%
PAG187.6301.05%
LAD341.0700.98%
AN226.8201.16%
GPI483.8703.86%
ABG257.480-1.52%
SAH83.1300.03%
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HomeShowsService Drive

Service Drive on CBT News is your go-to source for all things fixed-ops. From exclusive interviews with service managers and fixed-ops directors to expert insights on profitability, technician retention, and shop efficiency, this section covers the full spectrum of the service lane. Whether it's part of our original Service Drive series or breaking trends in the back end of the dealership, you'll find valuable strategies to drive revenue and enhance the customer experience.

Service Drive on CBT News is your go-to source for all things fixed-ops. From exclusive interviews with service managers and fixed-ops directors to expert insights on profitability, technician retention, and shop efficiency, this section covers the full spectrum of the service lane. Whether it's part of our original Service Drive series or breaking trends in the back end of the dealership, you'll find valuable strategies to drive revenue and enhance the customer experience.

John Fairchild on why dealers should embrace tire sales in fixed ops

Tires often get overlooked in the service drive, but John Fairchild, President of Fairchild Automotive Solutions and fixed operations trainer, believes they could be...

Laura Perrotta on NJ CAR’s new program tackling auto tech crisis

New Jersey needs over 12,500 new technicians by 2026 to replace retiring workers. To address this urgent issue, the New Jersey Coalition of Automotive...

Jaguar Land Rover recalls more than 121,500 US vehicles over suspension issue

On the Dash: Jaguar Land Rover is recalling 121,500 U.S. Range Rover and Range Rover Sport vehicles over cracked front suspension knuckles. The recall...

Fix it right the first time – Customers have little tolerance for mistakes

When a customer brings their vehicle into a dealership for repair, they expect one thing: to leave with the problem resolved. Not patched together....

Jeff Wyler Automotive’s Ryan Haskell on winning customer loyalty in the service department

Keeping the service department running smoothly has never been more critical, or more challenging, than it is right now. In today's episode of Service...

Stop playing hide and seek: Mastering customer status updates

Ever been on the other side of the counter as a customer? You drop your vehicle off, grab the loaner, and… crickets. Four hours...