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Progressive Retail

mosley_1132x340 Cory Mosley hosts Progressive Retail on the CBT Automotive Network. He is well-known for keeping the auto industry moving forward and advancing in the digital space. He favors new ideas, policies, and methods that support quick transitions and support a better customer experience. His goal is for you to gain a completive edge and exceed your consumer's expectations.

Key Aspects of Employee Retention

employee retentionvideo
  Many auto retailers today struggle to keep employees due to competitive landscapes and millennial employment. On this week's Progressive Retail, Cory goes over some key aspects of employee retention.

Phone Etiquette and Email Marketing

phone etiquettevideo
On this week's edition of Progressive Retail, Cory Mosley talks about how to increase your email marketing and phone etiquette skills and how to develop a solid plan for phone and email engagement.

Influencing Customers

influencing customersvideo
In this episode of Progressive Retail, Cory Mosley goes over influence and the impact it has on compelling customers to want to do business with you, as well as Cory's regular segments Don't Be Ridiculous, Here's a Thought, and The Way I See It.

5 Things That Inhibit Engagement With Your Customers

engagementvideo
On this week's edition of Progressive Retail, Cory Mosley focuses on engagement and talks about some things that may inhibit your engagement with your customers.

Competitive Analysis

sales processvideo
Many times you can't see the picture behind the frame. We often get caught up in our own dealership bubble and can't see past our own singular procedures and decision making. But what about what your competition is doing? How often are you looking at...

The 7 Circles of Internet Sales Success – Training Circle

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On today’s episode of Progressive Retail, Cory Mosley continues his series on the 7 Circles of Internet Sales Success by going over the Training Circle.

The 7 Circles of Internet Sales Success – Marketing Circle

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On today’s episode of Progressive Retail, Cory Mosley discusses the Marketing Circle and explains the meaning of "net negative ROI" as he continues his series on the 7 circles of internet sales success.

Better Ways to Communicate with Customers

communicatevideo
On today's episode of Progressive Retail, Cory interviews Joe Oliveri, Senior Director of Product for Cars.com at the Cars.com booth at NADA. They discuss different ways to communicate with customers as well as the launch of Cars Social, a new product that can target Cars.com...

Maximize the Use of Your CRM

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  On today’s episode of Progressive Retail, Cory Mosley sits down with Matt Redden, Chief Marketing and Sales Officer for DealerSocket. Cory asks him what are the best dealers doing to maximize the use of their CRM.

The 7 Circles of Internet Sales Success – The Execution Circle

executionvideo
On today’s episode of Progressive Retail, Cory Mosley discusses the Execution Circle and what it means as he continues his series on the 7 circles of internet sales success.

Texting Strategy

Adults spend an average of 23 hours a week texting. Every day there are about 6 billion text messages sent in the U.S. with...

Crisis Management in a Social Media World

Before social media, if you made a mistake your customer could have told a few friends about it. Nowadays, everyone has a much bigger...

Tips on How to Give a Perfect First Impression

On today's episode of Progressive Retail, Cory Mosley discusses the top challenges with initial lead response and gives tips on how to give a...
Lisa Copelandvideo

Marketing Efforts Designed to Meet the Needs of Female Car Buyers – Lisa Copeland

CBT Automotive welcomes back sales strategist and speaker, Lisa Copeland to the network as we discuss what your dealership could do to improve with...
autonomous vehicles

Is There a Lack of Enthusiasm for Autonomous Vehicles?

From Isaac Asimov’s short story Sally to the famous Batmobile, autonomous vehicles have captured the imaginations of many since the invention of the car....
shoppingvideo

The Evolution of On-Lot Shopping – Larry Dorfman

  The role of the salesperson on the floor has changed over the years and now engaging with customers extends far beyond the reach of...
newscast

Digital Hubs in Your Dealership: A Smart Investment?

Self-service, digital hubs are a growing phenomenon in all areas of business. Self-checkouts are ubiquitous at large chains like Wal-Mart, Target, and Albertsons, and...
Customer Trust

The Power of “Starting with Why,”: Four Ways to Strengthen Customer Trust and Loyalty

Have you ever stopped to think about why customers choose to purchase a car with you? Do you know why your selling practices resonated...