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Progressive Retail

mosley_1132x340 Cory Mosley hosts Progressive Retail on the CBT Automotive Network. He is well-known for keeping the auto industry moving forward and advancing in the digital space. He favors new ideas, policies, and methods that support quick transitions and support a better customer experience. His goal is for you to gain a completive edge and exceed your consumer's expectations.

5 Important Coaching Tips

coachingvideo
On today's episode of Progressive Retail, Cory Mosley talks with Lenny Satisky, VP of Training and Coaching for Mosley Automotive, about the five most important coaching tips for a BDC Manager with their team.

Texting Strategy

textingvideo
Adults spend an average of 23 hours a week texting. Every day there are about 6 billion text messages sent in the U.S. with a 98% open and engagement rate. On today's Progressive Retail, Cory Mosley gives you some tips on how you can...

Crisis Management in a Social Media World

social mediavideo
Before social media, if you made a mistake your customer could have told a few friends about it. Nowadays, everyone has a much bigger voice. Hear what Cory Mosley has to say about crisis management in today's world.

Tips on How to Give a Perfect First Impression

first impressionvideo
On today's episode of Progressive Retail, Cory Mosley discusses the top challenges with initial lead response and gives tips on how to give a perfect first impression.

Text-Based Leads

text-basedvideo
On this week's episode of Progressive Retail, Cory Mosley discusses how to implement a successful text-based lead generation customer engagement strategy.

Key Aspects of Employee Retention

employee retentionvideo
  Many auto retailers today struggle to keep employees due to competitive landscapes and millennial employment. On this week's Progressive Retail, Cory goes over some key aspects of employee retention.

Phone Etiquette and Email Marketing

phone etiquettevideo
On this week's edition of Progressive Retail, Cory Mosley talks about how to increase your email marketing and phone etiquette skills and how to develop a solid plan for phone and email engagement.

Influencing Customers

influencing customersvideo
In this episode of Progressive Retail, Cory Mosley goes over influence and the impact it has on compelling customers to want to do business with you, as well as Cory's regular segments Don't Be Ridiculous, Here's a Thought, and The Way I See It.

Competitive Analysis

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Many times you can't see the picture behind the frame. We often get caught up in our own dealership bubble and can't see past our own singular procedures and decision making. But what about what your competition is doing? How often are you looking at...

The 7 Circles of Internet Sales Success – Training Circle

trainingvideo
On today’s episode of Progressive Retail, Cory Mosley continues his series on the 7 Circles of Internet Sales Success by going over the Training Circle.

Goals, Health, Wellness, and Achievement (Part 2)

  In part two of his three-part series on goals, health, wellness, and peak performance in the new year, Cory Mosley invites Delatorro McNeal, CEO...

Goals, Health, Wellness, and Achievement (Part 1)

  In part 1 of a new Progressive Retail series, Cory Mosley invites speaker and author Dr. Willie Jolley to discuss goals, health, wellness, and achievement.  

5 Things That Inhibit Engagement With Your Customers

On this week's edition of Progressive Retail, Cory Mosley focuses on engagement and talks about some things that may inhibit your engagement with your...
NO

Why you want customers to tell you NO in the Service Drive

Something you’ve probably noticed in your Service Drive; Customers almost never come out and say, “Please upsell me.” What’s more, your clients don’t even...
market share

Dealers Growing Market Share: What Really Separates Them from the Rest?

With multiple automotive conferences and expos filling the schedule, October has become known to many in the industry as “conference month.” This year, as...
BDCvideo

How to Build a Successful Service BDC Model and Increase Sales – Sarah Vantine,...

With almost all car shopping done in the virtual space, dealers are seeing an increased value in their BDC. With this success, it looks...
raises

The Best Practices for Pay Raises and Labor Rate Increases

In a job market where employees have more power than employers, it’s vital for your dealership to have a competitive edge when it comes...
features

The Importance of Showing Customers All The New Car Features

Though it might be one of the most poorly performed and neglected parts of the vehicle sales process, performing a good vehicle walk-around is...