Phone Etiquette and Email Marketing
On this week's edition of Progressive Retail, Cory Mosley talks about how to increase your email marketing and phone etiquette skills and how to develop a solid plan for phone and email engagement.
Influencing Customers
In this episode of Progressive Retail, Cory Mosley goes over influence and the impact it has on compelling customers to want to do business with you, as well as Cory's regular segments Don't Be Ridiculous, Here's a Thought, and The Way I See It.
5 Things That Inhibit Engagement With Your Customers
On this week's edition of Progressive Retail, Cory Mosley focuses on engagement and talks about some things that may inhibit your engagement with your customers.
Competitive Analysis
Many times you can't see the picture behind the frame. We often get caught up in our own dealership bubble and can't see past our own singular procedures and decision making.
But what about what your competition is doing? How often are you looking at...
The 7 Circles of Internet Sales Success – Training Circle
On today’s episode of Progressive Retail, Cory Mosley continues his series on the 7 Circles of Internet Sales Success by going over the Training Circle.
Texting Strategy
Adults spend an average of 23 hours a week texting. Every day there are about 6 billion text messages sent in the U.S. with a 98% open and engagement rate. On today's Progressive Retail, Cory Mosley gives you some tips on how you can...
The 7 Circles of Internet Sales Success – Marketing Circle
On today’s episode of Progressive Retail, Cory Mosley discusses the Marketing Circle and explains the meaning of "net negative ROI" as he continues his series on the 7 circles of internet sales success.
Better Ways to Communicate with Customers
On today's episode of Progressive Retail, Cory interviews Joe Oliveri, Senior Director of Product for Cars.com at the Cars.com booth at NADA. They discuss different ways to communicate with customers as well as the launch of Cars Social, a new product that can target Cars.com...
Maximize the Use of Your CRM
On today’s episode of Progressive Retail, Cory Mosley sits down with Matt Redden, Chief Marketing and Sales Officer for DealerSocket. Cory asks him what are the best dealers doing to maximize the use of their CRM.
The 7 Circles of Internet Sales Success – The Execution Circle
On today’s episode of Progressive Retail, Cory Mosley discusses the Execution Circle and what it means as he continues his series on the 7 circles of internet sales success.
Crisis Management in a Social Media World
Before social media, if you made a mistake your customer could have told a few friends about it. Nowadays, everyone has a much bigger...
Tips on How to Give a Perfect First Impression
On today's episode of Progressive Retail, Cory Mosley discusses the top challenges with initial lead response and gives tips on how to give a...
Text-Based Leads
On this week's episode of Progressive Retail, Cory Mosley discusses how to implement a successful text-based lead generation customer engagement strategy.
Five HR Tools to Find the Best Talent and Streamline the Onboarding Experience
It’s hard to find good people these days. According to data from the U.S. Bureau of Labor Statistics, approximately three million employees have left...
VR, AR and MR in the Workplace: A Thing of the Present (Not Just...
Virtual Reality (VR), Augmented Reality (AR) and Mixed Reality (MR) are quickly becoming mainstream technologies in our world. While we have become accustomed to...
Why Diversifying Your Dealership Is More Important Than Ever – Brian Finkelmeyer
Brian Finkelmeyer, Senior Director at vAuto, joins Jim Fitzpatrick in the CBT Automotive studios to further the discussion concerning the future of the automotive industry, the importance...
Are You Operating your Staff Meetings In A Way That Actually Helps?
Let’s be honest: no one likes meetings. Generally, we find meetings to be unproductive wastes of time, which we put up with because they’re...
“Supply and Demand Challenges Suggest A Decline in Vehicle Sales Moving Forward” – Jonathan...
The SAAR is once again at around 17 million, however, Trumps's tariff and the sudden hike in interest rates may have a negative impact...
