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On The Mark

tewart_1132x340 Hosted by Mark, Tewart, a recognized automotive industry expert who specializes in sales, management, and F&I training. Mark shares his expert training and consulting in dealership operations.

Repetition – The Mother of All Skills

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On this week's episode of On the Mark, Mark Tewart talks to you about an important pillar of sales success and the mother of all skills: Repetition.

Just How Important is Your Money?

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On today's episode of On the Mark, Mark Tewart talks to you about your money, your goals, and asks if you're taking certain actions to make sure your money is in the right place.

Giving Customers Options

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Today Mark discusses the importance of options. He believes if we don’t provide options then we limit our potential and lose the trust of our customers. Also on this episode, Coaches Corner (Grading Yourself) and Stop It! (Stop allowing yourself to be stagnant).

Testing Objections from Customers

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  On this week's edition of On the Mark, Mark Tewart goes over testing objections from customers as well as his usual segments, Coach's Corner and Stop It.

Lessons in Leadership

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What does it take to be a good leader? Mark Tewart gives some tips on how to get the most out of your team on today's episode of On the Mark.

7 Levels of Sales Persuasion

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  On Today’s edition of On the Mark, your host Mark Tewart reviews his 7 levels of persuasion and how they influence your customer. Mark explains why he believes that it’s persuasion that creates a sale and that you should be guiding, not selling. The 7 levels...

Adapting when a customer says “I’m just looking!”

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On this week's edition of On the Mark, Mark talks about how to deal with a customer that says "I'm just looking!" out on the lot.

Riches and Niches

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On today’s episode of On the Mark, Mark Tewart talks about riches and niches. The worst thing you can do is try to be everything to everyone. If you can drill down and be the best in a particular area, you will grow your...

Utilizing A/B Testing in Your Process

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On today's episode of On the Mark, Mark Tewart explains how the use of A/B testing in your sales process can dramatically change your results.

Fishing Where Other People Don’t Fish

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On this week's edition of On the Mark, Mark Tewart talks about how giving a little extra effort and fishing where others aren't fishing can help you sell more cars.

How to Compensate Your Team

On this week's episode of Kain & Company, David talks about compensation plans and how to pay your team members fairly.

Co-Navigating With Your Customers

On this week's episode of Kain & Company, David talks about how co-navigating can help build trust and clarity with your customers.

Should I Email or Call First?

On today’s episode of Kain and Co., David Kain answers questions sent in by viewers, including: "How important is response time?" "Should I email...
F&I

3 Hot F&I Topics for 2019 and Tips to Be Ready Now…

As 2018 draws to a close, dealerships already have an eye on the potential issues that could be facing them in the new year,...
customer

Moving Dealerships From Transaction-Centric to Customer-Centric

Looking to 2019 and beyond, margin compression and customer expectations are among several factors that will increase, while more pressure from both existing and...
designvideo

What Your Building Design Says About Your Dealership? – Nicholas Berndt, AMSI

The design and layout of your dealership is more important than you might think. It should facilitate exceptional customer service and efficiency, from the...
mental

Hitting the Mental Refresh Button for a Better 2019

January, the first of the month, is so named after the ancient Roman god Janus, who possessed two heads with which he could look...
service drivevideo

Help Your Fixed-Ops Department Finish Out the Year Strong – Almog Veig, David Lewis...

An efficient and well-run service drive is the heart and soul of any dealership. In many ways, it is the most heavily visited department...