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On The Mark

tewart_1132x340 Hosted by Mark, Tewart, a recognized automotive industry expert who specializes in sales, management, and F&I training. Mark shares his expert training and consulting in dealership operations.

Addition by Subtraction

addition by subtractionvideo
On today's episode of On the Mark, Mark Tewart talks about when you need to let things go so that you can add something else, otherwise known as "addition by subtraction."

Fishing Where Other People Don’t Fish

fishingvideo
On this week's edition of On the Mark, Mark Tewart talks about how giving a little extra effort and fishing where others aren't fishing can help you sell more cars.

7 Levels of Sales Persuasion

persuasionvideo
On Today’s edition of On the Mark, your host Mark Tewart reviews his seven levels of persuasion and how they influence your customer. Mark explains why he believes that it’s persuasion that creates a sale and that you should be guiding, not selling. The seven levels...

Traits of Great Leadership

leadershipvideo
On this week's episode of On the Mark, Mark Tewart discusses certain leadership traits that are shared amongst great leaders as well as some traits that poor leaders possess.

Updating your “Why Buy Here” Proposition

why buyvideo
  On this week's episode of On the Mark, Mark Tewart tells you what you can do to update your "Why Buy Here" proposition.

Setting the Tone for a Great Day

setting the tonevideo
On this week's episode of On the Mark, Mark Tewart talks about how setting the tone with the way that you greet people can make them feel welcome and make or break their experience.

Using Your Talents Fully

talentsvideo
  On this week's episode of On the Mark, Mark Tewart talks about using your talents fully and using them in a way that you wouldn't normally use them.

Moments of Truth

moments of truthvideo
Moments of truth define you as a salesperson. The way you handle certain things the customer throws at you has a direct effect on the customer experience. Mark Tewart talks more about these moments of truth, or "MOT's" as he calls them, on this...

Selling Your Weakness

weaknessvideo
On today's edition of On the Mark, Mark Tewart talks about being completely transparent by not only selling your strengths, but also selling your weaknesses.

What Questions Do You Ask Yourself?

questionsvideo
The questions you ask yourself can tell a lot about your life. On this week's edition of On the Mark, Mark Tewart wants to know what questions you ask yourself on a daily basis and explains how asking better questions can lead to a...

How to Compensate Your Team

On this week's episode of Kain & Company, David Kain talks about compensation plans and how to pay your team members fairly.

Management Accountability

On this week's episode of Kain & Company, David Kain goes over the role of managers and how critical it is to be held...

Self-Driven Mystery Shopping

On this week's episode of Kain & Co., David goes over self-driven mystery shopping and how it can help you and your team stay...
partnership

“Partnership” is the New Automotive Industry Buzzword

When it comes to the future of the automotive industry, the word “partnership” is starting to enter the conversation. In the past, automakers...
Bruce Tulganvideo

7 Common Leadership Challenges that Managers Face and How to Overcome Them – Bruce...

CBT welcomes back Bruce Tulgan, Founder and CEO of RainmakerThinking, popular author, and management consultant. On today's show, Bruce discusses what he calls 'the...
marketing budget

Best Practices for Evaluating Your Dealership’s Ad Spend

Marketing is critical to all businesses. The titans of industry spend billions of dollars on annual advertising. For example, the Coca-Cola Company. Coca-Cola, a...
F&I staff

3 Reasons It’s Still Ok to Call Your F&I Staff ‘Managers’

Titles. Do they matter and if so, do they matter to the person who has the title or the person interacting with them? In dealerships, as...

Mazda Changing Things Up With New Appointments

Tuesday, Mazda announced announced several leadership changes to its North American Operations. The current CEO and President of Mazda North American Operations (MNAO), Masahiro...