Finding the Customer’s Leverage Point

leveragevideo
  On this week's edition of On the Mark, Mark Tewart talks to you about defining, discovering, and exploding through your customer's leverage point.

Testing Objections from Customers

objectionsvideo
  On this week's edition of On the Mark, Mark Tewart goes over testing objections from customers as well as his usual segments, Coach's Corner and Stop It.

Setting and Achieving Goals

Mark Tewart Sales Strategyvideo
Mark gives his best tips on setting and achieving goals and the best methods to get what you need from your sales team.

Selling your Weakness

weaknessvideo
On today's edition of On the Mark, Mark Tewart talks about being completely transparent by not only selling your strengths, but also selling your weaknesses.

Calling Back some of your Unsold Traffic

unsold trafficvideo
  On this week's episode of On the Mark, Mark Tewart discusses the importance of calling back some of your unsold traffic, even if your BDC already handles those types of calls.

Do the Right Thing

legalvideo
On today's episode of On the Mark, Mark Tewart talks about what is legal or not legal on the dealership sales floor and keeping your integrity as well as a Coach's Corner segment on down payments.

Attractive Words and Phrases

words and phrasesvideo
The way we word things can make all the difference when trying to close a sale. In this week's edition of On the Mark, Mark Tewart talks about words and phrases that you can use to make sure you're making the best impression possible.

Traits of Great Leadership

leadershipvideo
On this week's episode of On the Mark, Mark Tewart discusses certain leadership traits that are shared amongst great leaders as well as some traits that poor leaders possess.

Setting the tone for a great day

setting the tonevideo
On this week's episode of On the Mark, Mark Tewart talks about how setting the tone with the way that you greet people can make them feel welcome and make or break their experience.

The 10, 10, 10, 10 Program

programvideo
Mark explains how following the 10, 10, 10, 10 Program will sell more cars and how you can expand your circle of people more effectively.

What’s the Real Secret to Success?

"The speed of the boss is the speed of the team." On today's episode of Kain & Co., David goes over this quote and...

Self-Driven Mystery Shopping

On this week's episode of Kain & Co., David goes over self-driven mystery shopping and how it can help you and your team stay...

Management Engagement with Your Internet/BDC Team

On today's episode of Kain & Company, David gives tips for sales managers on how they can work with and through their team in all areas...
customer expectationsvideo

Michael Anderson: Making Changes and Meeting Customer Expectations

  Consumers have changed and it’s impacting Car Dealerships. Michael Anderson, CEO of The Rikess Group, has some suggestions on how you can you can...
sales

4 Opportunities That Create More Sales

Opportunity #1 – Bring your own business To be successful for a long period of time you must create lead generation marketing. Lead generation equals...
car sales

The Effect Stair Step Programs Have on Small Dealers

A hotly contested practice in the retail automotive industry is stair step programs. Often called something more glamorous or cerebral such as Ford’s “Volume...
conferences

The Ultimate List of Automotive Retail Conferences

Attending conferences seems to be a way of life in the car business. We are all striving for that next cutting-edge strategy that will...
buying processvideo

Larry Dorfman: Find, Sell, & Deliver More Cars with this App

Technology does not have to stop when a customer is in your store. Larry Dorfman, Chairman, and CEO of EasyCare Dealer Solutions, visits the...