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On The Mark

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Hosted by Mark, Tewart, a recognized automotive industry expert who specializes in sales, management, and F&I training. Mark shares his expert training and consulting in dealership operations.

Being Transparent During the Deal Proposal

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On this week's episode of On the Mark, Mark Tewart urges you not to manipulate or hide any information from the customer during the deal proposal.

Being Personable When Handling Internet Leads

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On this week's episode of On the Mark, Mark Tewart talks about how the use of certain templates and scripts when handling internet leads could cause customers to be more hesitant when doing business with you.

Addressing the Customer’s Fears

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On this week's episode of On the Mark, Mark Tewart, President of Tewart Enterprises, talks about some of the major fears customers have when visiting the dealership and how you can help them feel more comfortable throughout their visit. VIDEO TRANSCRIPT: Mark Tewart: Hi, I'm Mark...

What to do When Customers Want to Buy for Invoice Price

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On this week's episode of On the Mark, Mark Tewart, author and President of Tewart Management Group, talks about what to do when a customer wants to buy for invoice, being transparent with the customer, putting the team's needs before your own, and more. VIDEO...

The Three Steps to Selling

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On this week's episode of On the Mark, Mark Tewart talks about defining customer beliefs, agreeing with the customer, and and merging your beliefs with the customer in what he calls the "three selling steps."

Presenting a Proper Deal Proposal

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On this week's episode of On the Mark, Mark Tewart gives some of his opinions on how you can present the best deal proposal possible.

CRM Managers, BDRs, and How to Be Successful

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On this week's episode of On the Mark, Mark Tewart talks about hiding behind texts and emails to avoid making a phone call and how to be successful at your dealership.

Moving Smoothly From Greeting the Customer

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The first impression your customer has on you can make or break the deal. On this week's episode of On the Mark, Mark Tewart talks about moving slowly from greeting the customer to the rest of your process.

A Guide to Successful Onboarding

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On this week's episode of On the Mark, Mark Tewart discusses onboarding and why you need a plan in place that gives your new employees the best chance to succeed.

Hiring the Right People for Your Dealership

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On this week's episode of On the Mark, Mark Tewart talks about hiring the right people that improve your dealership culture and environment, making your dealership as successful as possible.

Why Vehicle Price is Actually Your Friend

On this week's episode of Kain & Co., David Kain explains how giving the customer an actual vehicle price instead of avoiding doing so...

Using the Right Language When Speaking to the Customer

Many headaches can be avoided in the dealership by using the right language with customers. On this week's episode of Kain & Co., David...

Creating a Comfortable Environment for Your Customer

On today's episode of Kain & Co., David Kain discusses selling the appointment and creating an environment that your customer will be comfortable in.   VIDEO...
Manheimvideo

How Manheim Express Continues to Provide a Premier Experience Within the Wholesale Industry –...

At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined on the CBT Stage by Derek Hansen, Vice President of Digital Inventory...
customer successvideo

The Value CDK Global’s Customer Success Model is Bringing to Dealers – John Hickey...

At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined by John Hickey and Michael Seeman from CDK Global. John is the...
Xtimevideo

How Xtime is Working to Increase Customer Loyalty in the Service Department – David...

Recently, the CBT Automotive Network was on-location at NADA 2020 in beautiful Las Vegas where host Jim Fitzpatrick spoke with David Foutz, Vice President of...
reconditioning

6 Tips to Make the Reconditioning Process Easier and More Efficient

One of the fastest ways to increase used vehicle sales and profits is to streamline the reconditioning process. Buying great inventory at a great...
customer

The Most Profitable Business Strategy Is Your Current Customer Base!

Almost Every Dealer, CEO, President VP of Sales and Manager that I speak to these days in the automotive dealership business constantly emphasizes building...