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On The Mark

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Hosted by Mark, Tewart, a recognized automotive industry expert who specializes in sales, management, and F&I training. Mark shares his expert training and consulting in dealership operations.

The Three Steps to Selling

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On this week's episode of On the Mark, Mark Tewart talks about defining customer beliefs, agreeing with the customer, and and merging your beliefs with the customer in what he calls the "three selling steps."

Presenting a Proper Deal Proposal

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On this week's episode of On the Mark, Mark Tewart gives some of his opinions on how you can present the best deal proposal possible.

CRM Managers, BDRs, and How to Be Successful

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On this week's episode of On the Mark, Mark Tewart talks about hiding behind texts and emails to avoid making a phone call and how to be successful at your dealership.

Moving Smoothly From Greeting the Customer

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The first impression your customer has on you can make or break the deal. On this week's episode of On the Mark, Mark Tewart talks about moving slowly from greeting the customer to the rest of your process.

A Guide to Successful Onboarding

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On this week's episode of On the Mark, Mark Tewart discusses onboarding and why you need a plan in place that gives your new employees the best chance to succeed.

Hiring the Right People for Your Dealership

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On this week's episode of On the Mark, Mark Tewart talks about hiring the right people that improve your dealership culture and environment, making your dealership as successful as possible.

Adjusting Your Language for the Customer

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On this week's episode of On the Mark, Mark Tewart talks about the power of language and how it can both help and hurt you when talking to customers in the dealership.

How Do You Create a Vision Statement?

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On this week's episode of On the Mark, Mark Tewart talks about laying out your goals with a vision statement so that you can clearly visualize your path to success.

Modernizing Your Sales Process

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On this week's episode of On the Mark, Mark Tewart talks about why you should make your sales process more modern and customer-centric.

Creating a Clear Set of Goals to Achieve Your Vision

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When it comes to setting goals, what works for you may not work for everybody. On this week's episode of On the Mark, Mark Tewart talks about creating a clear vision for yourself to achieve your goals.

Inspiring Your Customers Through Messaging

On this week's episode of Kain & Co., David Kain talks about how messaging your customers and responding quickly can inspire them to engage...

Recruiting in the Modern Age of Automotive

On this week's episode of Kain & Co., David Kain of Kain Automotive talks about the words you use in your recruiting ads and...

Onboarding New Employees

On this week's episode of Kain & Company, David Kain, President of Kain Automotive, talks about creating a substantial onboarding plan so that you...
trade-in

Use the Trade-In to Make the Sales Process Quicker and Easier

There is a lot of talk today about speeding up the sales process. Even with all the improvements the automotive industry has seen over...

Take Pressure Off Your Service Techs with Chat Support Tools

Your service department is a busy place. Customers come to you on a daily basis to solve problems with their vehicles. They come in...
Jonathan Smokevideo

Cox Automotive Chief Economist Jonathan Smoke Discusses Vehicle Affordability, EVs, and Much More

Year-end sales data has been released for the auto retail industry, and there is a lot to break down. If you want to find...
CallRevuvideo

Convert More Phone Leads with CallRevu’s Powerful AI Technology

On today’s show, we’re pleased to welcome Tom Harsha, Chief Product Officer at CallRevu, a call tracking and call monitoring solutions company. Tom is...
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Tips to Turn Views Into Sales

Over the past two years I have heard consistently from dealers that their websites are less productive than they used to be. There are...