Maximize Your Potential Trade-In Wins with These Tools From Kelley Blue Book – Paul Whitworth

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At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined by Paul Whitworth, Senior Vice President of Inventory Management Solutions for Cox Automotive. VIDEO TRANSCRIPT: Jim Fitzpatrick: So talk to us. What does the current marketplace look like…

Dealer.com’s Wayne Pastore Discusses How Dealers Can Improve Their Online Presence

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Dealer.com's Vice President and General Manager, Wayne Pastore, joined Jim Fitzpatrick on the CBT Stage at NADA 2020 in Las Vegas to discuss common mistakes dealers make with their online presence and how they can improve their digital storefront. VIDEO…

What Dealers Can Do to Overcome the Complexities of Registration and Titling- Kait Gavin, Dealertrack

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Recently, Jim Fitzpatrick was joined by Kait Gavin, Vice President of Dealertrack Titling Solutions, at the 2020 NADA Show in Las Vegas, Nevada. VIDEO TRANSCRIPT: Jim Fitzpatrick: As more core shoppers do move online as we know, how will this…

What CDK Global and Microsoft’s New Partnership Means for Dealers – Mahesh Shah & John Reed

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Jim Fitzpatrick is joined by Mahesh Shah, Executive VP and Chief Product and Technology Officer at CDK Global, and John Reed, Director of Automotive Customer Experience Solutions for Microsoft, at the 2020 NADA Show in Las Vegas, Nevada. VIDEO TRANSCRIPT:…

Increase Customer Loyalty and Retention with These Benefits from SiriusXM – Jose Mangin, Host of Liquid Metal & Octane

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At NADA 2020 in beautiful Las Vegas, host Jim Fitzpatrick was joined by Jose Mangin, SiriusXM Curator as well as Host of Liquid Metal and Octane. VIDEO TRANSCRIPT: Jim Fitzpatrick: This is such a treat. Jose Mangin: This is really…

Navigating Margin Compression and Finding Innovative Growth Opportunities in Your Dealership – Forrest Heathcott, JM&A Group

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At NADA 2020 in beautiful Las Vegas, host Jim Fitzpatrick was joined by Forrest Heathcott, President of the JM&A Group, a comprehensive dealer solutions company that has been in the industry for over 40 years. VIDEO TRANSCRIPT: Jim Fitzpatrick: JM&A,…

The Benefits and Barriers of Implementing AI in Your Dealership – Chase Abbott, Cox Automotive

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Chase Abbott, Vice President of Sales at Cox Automotive, stopped by the CBT Stage at NADA 2020 in Las Vegas to talk about how Cox's VinSolutions is using AI (automotive intelligence) to simplify the dealership process. VIDEO TRANSCRIPT: Jim Fitzpatrick:…

Creating a Highly Personalized Online Experience for Your Consumers – Jessica Stafford, Autotrader

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At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined by Jessica Stafford, Senior Vice President and General Manager at Autotrader and Kelley Blue Book. The pair discussed common mistakes dealers make when interacting with consumers online and…

Navigating Through Today’s Used Car Market – Randy Kobat, Cox Automotive

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At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined on the CBT Stage by Randy Kobat, Sr. Vice President of vAuto, HomeNet and Rebates & Incentives. VIDEO TRANSCRIPT:  Jim Fitzpatrick: Having a good show so far? Randy…

How Manheim Express Continues to Provide a Premier Experience Within the Wholesale Industry – Derek Hansen

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At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined on the CBT Stage by Derek Hansen, Vice President of Digital Inventory Solutions, Manheim. VIDEO TRANSCRIPT: Jim Fitzpatrick: Manheim Express has been out now out in the market…
Cox Automotivevideo

Cox Automotive chief economist Jonathan Smoke breaks down current auto industry data

Data and trends in retail automotive can often fluctuate depending on who you ask so to help us sort through the latest information is Jonathan Smoke, Chief Economist for Cox Automotive. We’ll be discussing the latest data and what dealers…

Absenteeism continues to plague auto plants

Auto dealers have experienced highs and lows during the COVID-19 pandemic. Many have had surprising, record-breaking sales months and many have sold more used vehicles than ever before. The current value on used vehicles stems from the lack of new…
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Why automation is a crucial tool in today’s auto industry

In today’s fast-paced world, customers expect personalized communication that speaks to their specific needs and grabs their attention. This expectation increases the number of meaningful touches needed between a customer and a sales representative. With a smaller team, how can…
Andrew Gardnervideo

How to ensure your dealership’s customer experience and buying journey sync up – Andrew...

As the retail automotive industry shifts to increased online sales, the customer experience is also shifting. So what does this mean for your operation? What can you do to stay ahead of the curve and continue to provide a high…
Victor Antoniovideo

4 strategies to make your sales department more effective – Victor Antonio

Sales managers often find themselves looking for ways to motivate their teams to take the next step in their development. Here to discuss four strategies that can take your sales department to the next level is Victor Antonio, renowned sales…

The role diversity plays in your dealership’s customer communications

Welcome back to Diversity in Automotive brought to you by TrueCar and CarNow. As you look across your customer base, there are several moving parts of communications that everyone has to get right. Externally, dealers have to represent the franchise…

Conducting customer interviews online to discuss F&I options

It’s time to face a new reality. Offsite deliveries aren’t going anywhere anytime soon. COVID-19 has forever changed the way car dealers do business, quite possibly forever if not for the foreseeable future. In growing numbers, more dealers performing offsite…

Auto investors make bold moves with this week’s tech company deals

Welcome to the first edition of The Friday 5 with Steve Greenfield, Founder and CEO of Automotive Ventures, an automotive technology advisory firm that helps entrepreneurs raise money and maximize the value of their companies. This weekly CBT News series…

How to integrate diversity into your HR practices and dealership culture

Welcome to the first episode of Diversity in Automotive brought to you by TrueCar and CarNow, a weekly CBT News series focused on bringing a unique perspective to the conversation around diversity and inclusion in automotive retail. Hosted by the…