Maximize Your Potential Trade-In Wins with These Tools From Kelley Blue Book – Paul Whitworth

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At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined by Paul Whitworth, Senior Vice President of Inventory Management Solutions for Cox Automotive. VIDEO TRANSCRIPT: Jim Fitzpatrick: So talk to us. What does the current marketplace look like for dealers that are acquiring vehicles...

Dealer.com’s Wayne Pastore Discusses How Dealers Can Improve Their Online Presence

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Dealer.com's Vice President and General Manager, Wayne Pastore, joined Jim Fitzpatrick on the CBT Stage at NADA 2020 in Las Vegas to discuss common mistakes dealers make with their online presence and how they can improve their digital storefront. VIDEO TRANSCRIPT: Jim Fitzpatrick: Wayne Pastore, I...

What Dealers Can Do to Overcome the Complexities of Registration and Titling- Kait Gavin, Dealertrack

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Recently, Jim Fitzpatrick was joined by Kait Gavin, Vice President of Dealertrack Titling Solutions, at the 2020 NADA Show in Las Vegas, Nevada. VIDEO TRANSCRIPT: Jim Fitzpatrick: As more core shoppers do move online as we know, how will this impact the makeup of dealers customer...

What CDK Global and Microsoft’s New Partnership Means for Dealers – Mahesh Shah & John Reed

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Jim Fitzpatrick is joined by Mahesh Shah, Executive VP and Chief Product and Technology Officer at CDK Global, and John Reed, Director of Automotive Customer Experience Solutions for Microsoft, at the 2020 NADA Show in Las Vegas, Nevada. VIDEO TRANSCRIPT: Jim: You guys are doing some...

Increase Customer Loyalty and Retention with These Benefits from SiriusXM – Jose Mangin, Host of Liquid Metal & Octane

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At NADA 2020 in beautiful Las Vegas, host Jim Fitzpatrick was joined by Jose Mangin, SiriusXM Curator as well as Host of Liquid Metal and Octane. VIDEO TRANSCRIPT: Jim Fitzpatrick: This is such a treat. Jose Mangin: This is really cool. I love being out here. Thanks...

Navigating Margin Compression and Finding Innovative Growth Opportunities in Your Dealership – Forrest Heathcott, JM&A Group

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At NADA 2020 in beautiful Las Vegas, host Jim Fitzpatrick was joined by Forrest Heathcott, President of the JM&A Group, a comprehensive dealer solutions company that has been in the industry for over 40 years. VIDEO TRANSCRIPT: Jim Fitzpatrick: JM&A, you guys are out there leading...

The Benefits and Barriers of Implementing AI in Your Dealership – Chase Abbott, Cox Automotive

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Chase Abbott, Vice President of Sales at Cox Automotive, stopped by the CBT Stage at NADA 2020 in Las Vegas to talk about how Cox's VinSolutions is using AI (automotive intelligence) to simplify the dealership process. VIDEO TRANSCRIPT: Jim Fitzpatrick: How's the show going for you...

Creating a Highly Personalized Online Experience for Your Consumers – Jessica Stafford, Autotrader

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At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined by Jessica Stafford, Senior Vice President and General Manager at Autotrader and Kelley Blue Book. The pair discussed common mistakes dealers make when interacting with consumers online and how to avoid them. VIDEO...

Navigating Through Today’s Used Car Market – Randy Kobat, Cox Automotive

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At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined on the CBT Stage by Randy Kobat, Sr. Vice President of vAuto, HomeNet and Rebates & Incentives. VIDEO TRANSCRIPT:  Jim Fitzpatrick: Having a good show so far? Randy Kobat: It's an amazing show. We're really...

How Manheim Express Continues to Provide a Premier Experience Within the Wholesale Industry – Derek Hansen

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At NADA 2020 in sunny Las Vegas, host Jim Fitzpatrick was joined on the CBT Stage by Derek Hansen, Vice President of Digital Inventory Solutions, Manheim. VIDEO TRANSCRIPT: Jim Fitzpatrick: Manheim Express has been out now out in the market for around a year and a...
trade agreement

The New Trade Agreement is in Force: How It Affects Auto Retail

On July 1st, the trade agreement that replaces the decades-old North American Free Trade Agreement became active. The United States-Mexico-Canada Agreement, or USMCA, is...
car

Middle and Upper-Class Car Buyers Spending Actively

The second-quarter car sales reports tell a story that few care to recall. The pandemic response sent more than 45 million Americans into the...
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What Do Dealerships and Bank Conversions Have to Do With TikTok?

Recently, a video by TikTok user Molly Baxter shared a shady business practice perpetrated by a few F&I managers that received thousands of views....
online sales

The Current State of Online Sales: Is This Process Here to Stay?

COVID-19 has caused many auto dealers to embrace a variety of new processes. From picking up cars for servicing to limiting the number of...
unemployment

4.8M Americans Back to Work in June – What It Means for Dealers

The Employment Situation report released by the Bureau of Labor Statistics from July 2nd spells out a significant increase in employment for June 2020....

What Do Dealerships and Bank Conversions Have to Do With TikTok?

Recently, a video by TikTok user Molly Baxter shared a shady business practice perpetrated by a few F&I managers that received thousands of views....

Why Dealers Should Concentrate on Experience, Not Price

On this week’s episode of Kain & Co., host David Kain is joined by his colleague Steve Purdy, the client success director for Kain Automotive....

Creating a Frictionless Online Car Buying Experience

There is still a lot unknown about how the Coronavirus will continue to affect American lives, industries, and consumerism. However, dealers can assume that...

Making the Commitment to Provide a Top-Tier Customer Experience

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses the necessary changes to the customer experience brought...