How to Solve the Biggest CRM Challenges That Dealers Face Today – Greg Uland, Reynolds & Reynolds

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Every dealer knows that a well-functioning CRM reduces the more tedious aspects of car buying and selling. It creates better leads, records customer service issues, and even assists with marketing campaigns. However, a lot of dealers are not using their CRM to its fullest...

Why Your Dealership Should Incorporate These Direct Marketing Strategies

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On today’s show, we’re pleased to welcome back Eric Mercado, President of WeDrive Automotive. Eric is here with us today to talk about key automotive marketing trends and best-practices for 2020, as well as the upcoming NADA show, where you can catch WeDrive at...

John Fitzpatrick of Force Marketing Discusses Digital Marketing for Dealers

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At NADA 2019 We spoke with John Fitzpatrick, President and CEO of Force Marketing to discuss what the Force team has planned for 2019.   To see more interviews from the Force Marketing team or to watch our full coverage of NADA 2019, visit us at CBTNews.com. Video...

NADA 2019: Cox Automotive, Peter Batten

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Jim Fitzpatrick is joined by Peter Batten, General Manager of Digital Retail with Cox Automotive at this year's NADA Show.The pair discussed digital retailing in 2019 and what trends you can expect to see stay. For more coverage from the 2019 NADA Show, visit us here. VIDEO...

NADA 2019: Canine Companions, Joe Verde & Ben Chavez

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At this year’s NADA Show in San Francisco, CBT News caught up with Joe Verde and Ben Chavez at the ADESA Charity Auction supporting Canine Companions. Joe is president, and founder of Joe Verde Sales and Management Training, Inc., and Ben, along with his service dog...

NADA 2019: Rapid Recon, Dennis McGinn & Jasen Rice, Lotpop

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Jim Fitzpatrick sat down to talk with Dennis McGinn of Rapid Recon and Jasen Rice of Lotpop at the NADA 2019 Show to discuss inventory management and what you can do to improve your dealership's process. VIDEO TRANSCRIPT: Jim: For the dealers that are out there listening...

NADA 2019: Brian Pasch and Expert Panel Discuss Automotive Digital Retailing in 2019

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While at the NADA 2019 show Brian Pasch, Host of Auto Marketing Now on CBTNews.com sat down with a panel of industry leaders to talk about the current health and progress of automotive digital retailing and how it holds the ability to transform the...

CDK Global and ELEADONE: The Integration of Companies and Exciting Product Releases Ahead – Scott Mathews and Bill Wittenmyer

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The retail auto industry saw some big vendor mergers and acquisitions last year that took center stage at this year’s NADA show in San Francisco. Scott Mathews, executive vice president of sales and marketing for CDK Global, and Bill Wittenmyer, vice president of sales...

The Most Effective Way to Reduce Margin Compression at Your Dealership – Dale Pollak, vAuto

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At this year’s NADA Show in San Francisco, CBT News had the pleasure of sitting down with several prolific dealers, vendors, and industry specialists. One of those specialists was Dale Pollak, executive vice president at Cox Automotive and founder of vAuto. In today’s segment,...

Enhance Customer Experience with These Automated Marketing Strategies – Guy Super, Outsell

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At this year’s NADA Show in San Francisco, CBT News caught up with Guy Super, vice president of sales at Outsell. Jim and Guy discussed the automated marketing strategies that your dealership needs. For more coverage from the 2019 NADA Show, visit us here. VIDEO TRANSCRIPT: Jim...
marketing trendsvideo

Brian Pasch Outlines 9 Crucial Marketing Trends You Need to Implement in 2020

  High-level marketing concepts can be daunting for a lot of dealers out there, and oftentimes, it takes guidance from an expert in the field...
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5 Reasons You Need to Redefine CRM

The customer relationship management (CRM) tool started out as a simple electronic rolodex and calendar. It’s now a complicated tool that is underused or...
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How to Improve Employee Retention and Productivity

As a manager, two of your chief concerns are productivity and employee retention. The first boosts your company's revenue. The second reduces the chances...
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Why the Phone is Your Greatest Weapon in Business

We all know that the Internet connects everyone on this planet instantaneously. Social media like Twitter, Facebook, Google+, YouTube and LinkedIn are being used...
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How Byrider Gives Dealers Better Control of Their Business With Buy Here Pay Here...

On today’s show, we’re pleased to welcome in Craig Peters, CEO of Byrider, one of the nation’s leading used car finance franchise companies. Craig...

Utilizing Modern Technology in Auto Retail

On this week's episode of Straight Talk, David Lewis talks about why you should take advantage of modern technology and utilize services such as...

Current Trends and Challenges in Fixed-Ops

On this week's episode of the Weekly Tune-Up, CBT's Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive Solutions....

Hydrate Your Mind

Have you ever been dehydrated? It can negatively affect your entire body. The same thing can happen to your mind if you don't feed...

Being Transparent During the Deal Proposal

On this week's episode of On the Mark, Mark Tewart urges you not to manipulate or hide any information from the customer during the...