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Ken Strong

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Retail automotive veteran and writer for CBTnews.com
selling vehicles

Retail Giants to Start Selling Vehicles

It used to be that a dealer’s only competition was the dealer down the road. This is no longer the case. We are all...
customer experience

Enhancing the Customer Experience

We live in a world of constant stimulation. At times it may feel we are on sensory overload from all of the pings, posts...
fixed-ops

The Benefits of Employee Recruitment and Development in the World of Fixed-Ops

Today’s hiring market is rough. Attracting and retaining good employees is more difficult than ever. We live in a world of entitlement and fluid...
fixed first visit

Keys to Improving Fixed-First-Visit

When a customer comes to your service department with a problem, they expect you to fix it. It is your job. Unfortunately, fixing it...
features

What are the Most Appealing Features for Car Buyers Now?

Technology is evolving at a faster pace than ever before and no industry is evolving faster than automotive. Cars that drive themselves and communicate...
parts department

How can Analytics Help your Parts Department?

This is the age of information. Business is smarter and agiler than ever before thanks to insights and analytics that were not available in...
conferences

The Ultimate List of Automotive Retail Conferences

Attending conferences seems to be a way of life in the car business. We are all striving for that next cutting-edge strategy that will...
fixed-ops

Should Fixed-Ops have its own Marketing Budget?

If your fixed-ops doesn’t have its own marketing budget, then shame on you! Far too many dealers treat fixed-ops as an afterthought, content to...
leader

How to Be (and Stay) a Positive Leader

There are 2 primary emotions that inspire people to follow a leader: Fear and Love. Fear will usually yield immediate results, but the results...
service department

Improving Your Customer’s Experience in the Service Drive

Your service department is a lot like a Doctor’s office. Most of the people that come in would rather be somewhere else. A customer...
Mark Tewartvideo

How to Successfully Position Your Dealership Staff for a Swift COVID-19 Recovery – Mark...

On today’s show, we’re pleased to welcome back Mark Tewart, President of Tewart Enterprises, best-selling author of "How To Be A Sales Superstar" and...
Walter Bondvideo

‘Never Let Them See You Sweat’ and Other Leadership Advice from Former NBA Player...

On today’s show, we welcome back best-selling author, speaker, business coach, and former NBA player Walter Bond.  Did you enjoy this interview? Please share your thoughts,...
subprime

Working with Subprime Shoppers Part of the New Normal?

The US economy will rebound, as it always does. Between today and an eventual stabilization, there are bound to be significant challenges for business...
wholesale

Disposing of Wholesale Inventory an Escalating Problem

Auto sales continue to defy the pandemic forecasts, improving with each passing week. Rather than the predicted 70 to 80 percent decrease in new...
Volvo

Volvo CEO Makes Bold Prediction for EV Adoption

The price of crude oil has recently hit historically low levels. Manufacturers are offering incredible incentives on new vehicle purchases. And in the United...

Building a Culture Around Your Dealership’s Digital Retailing Process

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses how to create a logical environment for your...

Are Your BDC Employees Using the Right Language During this Crisis?

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during...

April Kerrigan Report: Have Dealership Values Taken a Hit During the...

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, Managing Director of Kerrigan Advisors. Did you enjoy this segment? Please share...

Contacting the Customer After the Sale

 On this week's episode of F&I Today, Becky Chernek talks about the importance of following up with the customer after the sale should the...
Coronavirus Coverage Central

CBT Automotive Network is providing up-to-date coverage on the COVID-19 pandemic's impact on auto dealers, automakers, and dealership personnel