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Cory Mosley

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customer-centricvideo

How a Customer-Centric Process Benefits Your Dealership

Is your sales process dealer-centric or customer-centric?  Cory says you might want to take a look at the customer-centric process that’s designed to benefit...
sales

Does Your Team Sabotage Themselves? Two Behaviors to Avoid

Self-sabotage doesn’t get talked about nearly enough in our business. In past interviews and posts, I have shared many of the “7 Self Sabotaging...
reevaluatevideo

Re-work, Re-adjust, and Re-evaluate

  Are the things you’re doing making you the most impactful you can be?  If not, Cory explains how to re-work, re-adjust and re-evaluate your...
engagementvideo

5 Things That Inhibit Engagement With Your Customers

On this week's edition of Progressive Retail, Cory Mosley focuses on engagement and talks about some things that may inhibit your engagement with your...
social mediavideo

Crisis Management in a Social Media World

Before social media, if you made a mistake your customer could have told a few friends about it. Nowadays, everyone has a much bigger...
digitalvideo

Are You Ready to Go All Digital?

On this week's episode of Progressive Retail, Cory Mosley invites Ryan Norris, Dealer Principal at Toyota of Easley in Easley, SC, to discuss how...
one-price sellingvideo

One-Price Selling & Enhancing the Digital Road to Sales

On this week's episode of Progressive Retail, Cory Mosley invites Ephraim Barcelo, General Manager at John Elway's Crown Toyota, to talk about one price...
socialvideo

Selling Cars with Social Media

On this week’s episode of Progressive Retail, Cory Mosley speaks with Rudy "El Patronn" Treminio about increasing your social media selling and developing a more...
phone etiquettevideo

Phone Etiquette and Email Marketing

On this week's edition of Progressive Retail, Cory Mosley talks about how to increase your email marketing and phone etiquette skills and how to develop...
relationshipvideo

The F&I-Sales Relationship

On this week's episode of Progressive Retail, Cory Mosley is joined in the studio by Shaka Dyson, President of Dealer F&I University, to talk...
customer experience

Tips for Creating a Premier Customer Experience on a Budget

Think about the last time you walked into your favorite store. What sets it apart from average or poor shopping experiences? Is it the...
education

The Benefits of Having a Customer Education Campaign at Your Dealership

Once upon a time, there were only a few car models in existence, all with a limited number of features. Demonstrating how a car...
Cheryl Millervideo

Cheryl Miller Takes the Driver’s Seat as AutoNation’s First Female CEO (Part 1)

On today's very special edition of CBT News, our host, Jim Fitzpatrick visited AutoNation's corporate headquarters in sunny Ft. Lauderdale, Florida to be with...
connected customer

How to Reach and Engage the Connected Customer

There's a new breed of customers buying cars today, a group that is changing the game. These "connected consumers" are typically young shoppers who...
data privacy

The Ins and Outs of Consumer Data Privacy in the Dealership

Handwritten deals and rows upon rows of file folders are slowly giving way to new data management techniques, largely digital. 5G connectivity along with...

Responding to Out of Line Objections

On this week's episode of Straight Talk, David Lewis talks about how you can deal with out of line objections by asking the customer...

How to Create Magic on the Phone

 On this week's episode of the Weekly Tune-Up, Becky Nixon talks about increasing profits in your service drive with some tips on answering your...

Confirming and Destroying Stereotypes

Every customer has a stereotype about the car-buying experience. It's on you to confirm or destroy that stereotype. Saturday Morning Sales Meeting with Jonathan...

Lead Generation Equals Dollar Creation

On this week's episode of On the Mark, Mark Tewart talks about how to create more leads, navigating marketing channels as a dealer or...