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Chana Perton

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Chana is an freelance journalist for Atlanta Small Business Network

Former Trump Aide Joins Automotive Lobbying Efforts

Everett Eissenstat has an impressive resume. The 55-year-old Republican from Oklahoma has served as a legislative director for a congressman, as U.S. trade representative...
employees

Should Your Website Have a “Meet Our Employees” Page?

Today, having a strong social media and internet presence is a must for all companies, dealerships included. However, though we know that these elements...
customers

Four Ways to Keep in Contact with Customers Between Purchases

You have a customer, and they bought a car. Now what? After the transaction ends, how do you ensure that client comes back for...
Mark Wahlberg

Transformers Actor Mark Wahlberg Now A Chevy Dealer

With their substantial disposable income, it's not surprising that celebrities sometimes indulge in some pretty high-end, out-there purchases. In 2003 Mike Tyson bought a...
complainer

Why Complainers Will Ultimately Sink Your Ship

You’ve likely heard the expression that one bad apple can spoil the whole barrel. In the case of workplace complaints, this axiom holds especially...
Time

Making the Most of Your Time

Right next to your employees, your most valuable resource as a manager is time. However many squander this asset. This usually happens when management...
boss

What to do if Your Boss is a “Bad Leader”

Not every boss will be your favorite, but that doesn’t make them terrible leaders. However, every so often you may find yourself working under...
prepared

Are You Prepared for the Unexpected?

Right now, the economy is smiling on the auto industry. Numbers are up from last year and future tax policies seem to favor car...
customer rapport

How to Instantly Build Customer Rapport

You only get one shot at making a first impression, and when it comes to sales that impression should be one of trustworthiness. Unfortunately,...
customers

What to Do When Customers Make a Scene

It’s impossible to predict customers' behavior. While we’d like to assume the people who enter our dealerships are on their best behavior and will...
F&I

4 Ways to Ace the Customer F&I Interview

Making sales in any industry requires knowledge of what makes your customer tick, what their ‘pain points’ are, and being able to apply that...
Lisa Copelandvideo

Lisa Copeland on Industry Trends, Dealer’s Pain Points, and Fiat Leaving the U.S. Market

On today’s show, we welcome back Lisa Copeland, founder of Lisa Copeland Global and CEO of Cars Her Way. Lisa always has great insight...
Tesla

Taking the Tesla Approach to your Personal Branding

When you think of electric vehicles (EV), chances are Tesla is one of the first images that come to mind. And when you think...
Marc McGurrenvideo

How to Effectively Handle Leads and Manage Your Dealership’s BDC – Marc McGurren

Every dealer wants the same thing, to move their inventory faster and more efficiently. But with money spread across several different marketing channels, you...
Toyota

Envisioning the Future: Toyota Looking for New Leadership

Almost a decade ago in June of 2009, Akio Toyoda was elected to replace Toyota’s departing president, Katsuaki Watanabe. He took over the corporation...

Thinking Outside the F&I Box

Depending on the culture of your dealership, it ma make sense for a salesperson to undertake part of the F&I process. On today's episode...

It’s Time for a New Conversation

If you have an underperformer on your team, chances are you've had the same conversation with them multiple times. It's time for a new...

Be a Champion this Saturday

 What did you think about when you woke up this morning? Did you want to climb back into bed or did you wake up...

Fanatical Customer Care

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks to you about how to achieve fanatical customer...