Service Drive: Are you Talking in Terms the Customer Understands?
If you have ever been on a computer support call with someone who is totally immersed in the world of technology and is speaking in what seems like a foreign...
About: CBT News Editorial Team
5 Ways Leaders Strengthen And Prepare Their Teams For Change
Was there ever a time that was more uncertain than today? Are leaders prepared to manage change in ways that strengthen the teams around them?
Leadership is about taking the initiative...
Elise Kephart: Creating the Best Experience for Customers
Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating a custom, personalized experience for your customers that helps build a healthy relationship between car-buyer...
Hiring Outside the Auto Industry
Hiring outside of the auto industry is something a lot of dealerships have done in the past. As the industry moves into a more technologically-advanced future, does that make sense?...
Creating the Best Customer Experience | 5 Ways Leaders Strengthen And Prepare Their Teams For Change | Hiring Outside the Auto Industry | Are you Talking in Terms the Customer Understands?
On today's CBT Newscast for Wednesday, May 31, 2017:
Elise Kephart: Creating the Best Experience for Customers
Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating...
3 Things Dealerships Need to Put in Job Ads – Interview with Adam Robinson, Hireology
In this interview with Adam Robinson, CEO & Co-Founder of Hireology, Joe finds out the best and worst methods of recruitment and retaining employees in dealerships today. With 20 years experience...
To Be a Strong Leader, There Are 6 Things You Must Give Your People (Most Rarely Do)
The impact of work cultures on the bottom line is a hot business topic. More execs and HR leaders are connecting the dots on how an ecosystem of commonly held...
What a Diagnostic Fee Actually Costs You
On this week's edition of the Weekly Tune-Up, Becky Nixon talks about diagnostic fees and what they actually cost you in your service department.
Whenever we think about ways to promote...
Self-Driving Cars are Years and Years Away: Former MBUSA CEO
In this interview from CNBC, Steve Cannon, AMB Group CEO and former Mercedes-Benz USA CEO, discusses the state of the auto sector and innovations in the space.
To watch the full...
3 Things Dealerships Need to Put in Job Ads | 6 Things Strong Leaders Give Their People | Self-Driving Cars are Years Away | A New Type of Dealership that Benefits the Consumer
On today's CBT Newscast for Tuesday, May 30, 2017:
3 Things Dealerships Need to Put in Job Ads - Interview with Adam Robinson, Hireology
In this interview with Adam Robinson, CEO &...
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