For over 12 years, CBT News has been informing and helping automotive retail professionals grow their businesses and thrive in their careers through an awarding-winning, on-demand streaming platform. With exclusive interviews featuring the biggest names in the industry, daily newscasts, up-to-date market data, and exclusive articles covering the latest trends, CBT News is your #1 source for auto industry news and content.
At the core of successful leadership and business, is great communication. How often do we say communication is key? A lot. Because it is. Having a leader who understands the...
This week's most impactful OEM headlines, including:
Ford to launch 4, count 'em, 4 new SUVs
USA Today reported that Ford will launch four all new SUVs over the next four years...
Here’s a question with an obvious answer. Do you want to close more sales? Well obviously the answer is yes, but the key to doing so isn’t always as clear....
How are your satisfaction scores at your service department? Do you have a culture that simply tries to upsell the customer for the next job?
This was the problem at Mark...
Working harder and longer...a lot of managers operate dealerships this way because of a lack of training. According to sales trainer, Joe Verde, this leads them down a path to...
From Carla in Defiance, Ohio:
What is an effective way to evaluate a prospective employee about how good he or she is with inbound calls?
Mike Haeg, director of automotive, Century Interactive:...
Making a mistake with a potential car buyer is never good...it could cost your dealership a sell. But making a mistake and allowing a hacker to infiltrate your store’s...
Okay, so if you knew what potential car-buying customers were thinking when they checked out your website, or watched a commercial on TV or went to your Facebook page you...
Two weeks ago, we heard from AutoNation’s CEO, Mike Jackson regarding this year compared to the history-making-year of 2015. He said, “the challenge turns to more of a quality...
The wants and needs of potential car buyers change just as fast as technology does and you can blame technology for that. In the latest findings from the 2016 Autotrader...