Car Drivers Favor Full Control
They’re not quite ready to embrace full automation.
When it comes to driving, many Americans still have no plans to go full-on “no-hands.”
That’s according to a new...
Want to Get Something Done? Measure It!
By: Michael Roppo
When goals are measured and managed, performance and profitability improve intentionally. Goal Setting, measuring and managing performance are always a difference...
Drive Customer Retention to Your Dealership
By: Ryan Williams
If you’re serious about growing customer retention and service sales, perhaps it’s time to put into play a strategy that many dealers point...
Auto dealers who spend more time explaining new technology features to buyers have more-satisfied customers, according to a new J.D. Power survey.
The 2016 U.S. Sales Satisfaction Index Study released Thursday...
A relatively new job position at many car dealerships is gaining importance as vehicles become more technologically sophisticated, according to the J.D. Power 2016 U.S. Sales Satisfaction Index Study.
Product specialists...
Consensus is Great, But Where Does the Buck Stop?
By: Alan Ram
I am a believer that people want and need to be led, whether they admit to it or not. They...
Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related issues are traditionally among the most...
How to exceed in Customer Satisfaction
I love studying customer experience because companies need so much help, even in the so-called best companies. It’s always interesting to see how these major brands...
Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related issues are traditionally among the most...
Consensus is Great, But Where Does the Buck Stop?
By: Alan Ram
I am a believer that people want and need to be led, whether they admit to it or not. They...