TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Articles

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Car Drivers Favor Full Control

- November 15, 2016
Car Drivers Favor Full Control They’re not quite ready to embrace full automation. When it comes to driving, many Americans still have no plans to go full-on “no-hands.” That’s according to a new...

The Power of Goals And Managed Measurement

- November 15, 2016
Want to Get Something Done? Measure It! By: Michael Roppo When goals are measured and managed, performance and profitability improve intentionally. Goal Setting, measuring and managing performance are always a difference...

Build Planned Retention Program and Drive Service Volumes

- November 15, 2016
Drive Customer Retention to Your Dealership By: Ryan Williams If you’re serious about growing customer retention and service sales, perhaps it’s time to put into play a strategy that many dealers point...

J.D. Power: product specialists improve customer satisfaction

- November 15, 2016
Auto dealers who spend more time explaining new technology features to buyers have more-satisfied customers, according to a new J.D. Power survey. The 2016 U.S. Sales Satisfaction Index Study released Thursday...

Why this dealer uses high schoolers to help explain technology features

- November 15, 2016
A relatively new job position at many car dealerships is gaining importance as vehicles become more technologically sophisticated, according to the J.D. Power 2016 U.S. Sales Satisfaction Index Study. Product specialists...

Becoming a Great Leader

- November 14, 2016
Consensus is Great, But Where Does the Buck Stop? By: Alan Ram I am a believer that people want and need to be led, whether they admit to it or not. They...

Best Practices for a Compliant Service Department

- November 14, 2016
Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related issues are traditionally among the most...
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How to exceed in Customer Satisfaction

- November 14, 2016
How to exceed in Customer Satisfaction I love studying customer experience because companies need so much help, even in the so-called best companies. It’s always interesting to see how these major brands...

Best Practices for a Compliant Service Department

- November 14, 2016
Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related issues are traditionally among the most...

Becoming a Great Leader

- November 14, 2016
Consensus is Great, But Where Does the Buck Stop? By: Alan Ram I am a believer that people want and need to be led, whether they admit to it or not. They...


CBT News
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