How US Auto Sales Have Been Affected by COVID-19 – Tyson Jominy, J.D. Power

Today on CBTNews.com for Wednesday, May 27th, 2020:

How US Auto Sales Have Been Affected by COVID-19 – Tyson Jominy, J.D. Power
On today’s show, we welcome Tyson Jominy, Vice President of Data and Analytics at J.D. Power. Tyson speaks to Jim Fitzpatrick about how US auto sales have fared during Coronavirus, how dealers are adapting to the new climate, and more.

Will Automation Affect the Auto Retail Workforce?
Automation is at work in the automotive industry. Processes in manufacturing are now driven in large part by AI-powered machines that can operate round the clock rather than an eight-hour shift. Fewer journeyman-status employees like tool-and-die makers and machinists need to be on staff. From assembly to painting, automotive plants are largely mechanized. Read More

Creating Lifetime Customers in Post-COVID-19 Commerce
COVID-19 forced companies and consumers to adapt rapidly to stressful circumstances. E-commerce became pivotal, and contactless service a necessity. The script for how we interact with each other has been fundamentally rewritten over the last months. These learned behaviors aren’t going away any time soon. Even after restrictions lift, reports from early-opening states indicate that business isn’t returning to pre-coronavirus levels overnight. For dealerships that have made it through the shutdowns, deliberate action will ensure they survive the next stage. Read More

Did you enjoy this interview? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com.

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