At conferences, summits, and conventions, speakers and panelists often say certain things to get the attention of those attending. At the Best Training Day Ever, it was mentioned that F&I won’t be completely available for customers to go online to complete the entire car buying process in the near future. Tony Dupaquier, Director of The Academy, Service Group, gave us his opinion on how technology is affecting F&I as well as what it takes to be effective in F&I.
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Paul Brown, Vice President of Training and Development at Ascent Dealer Services, says dealerships must rethink finance and insurance (F&I) as rising vehicle prices, repair costs, and longer loan terms...
As dealership customers become more payment-sensitive and less tolerant of friction, finance and insurance departments face growing pressure to modernize how they present products and build trust.
During the latest episode...
Buying a car demands more decisions than many customers expect. By the time they sign the purchase agreement, "decision fatigue" has set in. They have already negotiated a price, settled...
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