Today on CBT News.com – Thursday, August 22nd, 2019:
What It Takes To Find, Train, and Retain Great Service Technicians – Michael Roppo, Automotive Management Resources
On today’s show, we’re pleased to welcome back Michael Roppo, President and Director of Dealer Fixed-Operations Consulting and Training at Automotive Management Resources. Jim and Michael discuss hiring new technicians and what it takes to find them, train them, and retain them. Watch Now
How BMW and Manheim Are Working to Alleviate Technician Shortage
the shortage of auto technicians can be a huge problem for service centers and dealerships, but consumers are also affected. Despite the urgent need for more technicians, there is hope through programs like Manheim’s and BMW’s; however, finding ways to fund and promote these programs is crucial, as they have the potential to encourage individuals to choose the auto technician career path. Read More
Five Tips for Handling Internal Staff Transitions Within Your Dealership
In an ideal world, today’s entry-level employees would always become tomorrow’s senior leaders at your dealership. Ultimately, many factors impact whether an employee makes a lateral or vertical transition within a company. The level of experience, your evolving staffing needs, and their ability to stay with the company for the long haul are all critical elements. Read More
