Today on CBTNews.com – Monday, February 25th, 2019:
How Your Sales Department Can Dramatically Increase Closing Percentages – Brian Finnegan, Advanced Dealer Concepts
Dealers spend a lot of money on getting customers to call, click on, or come into the dealership, but once they get to the showroom floor, the salesperson falls flat. We recently caught up with Brian Finnegan, to find out why. Brian is the owner of Advanced Dealer Concepts and we discussed what sales trainers should be focusing on in the dealership today, to have a more profitable tomorrow. Watch Now
Dealing with the Technician Drought
There is a “Technician Drought” that has been plaguing the car industry for decades, pretty severely for the past 5 years or so. Finding and keeping excellent quality techs has been as elusive as a rainstorm in the middle of the desert. Like a real drought, this ailment causes the rationing of your most precious resources; the people who actually produce the work you charge your customers for! As a result, productivity, profitability, retail growth, customer and employee satisfaction categorically suffer. Read More
What Dealers Can Do as Auto Loan Delinquencies Rise
Last week the Federal Reserve Bank of New York revealed that auto loan delinquencies rose significantly in the past year. According to their data, while the overall rates remain well below the historic heights of 2010 delinquencies, in 2018 over 7 million Americans were at least ninety days late on their payments. 7 million is 1 million borrowers more than in 2010, showing that, though the rates are not necessarily high enough for immediate panic, the subject should be taken seriously. Read More
