The holiday season is a great time to win over customers in any industry. Shep Hyken, a customer service and experience expert, goes over everything you need to know about...
Welcome to this episode of The Friday 5 with Steve Greenfield, Founder and CEO of Automotive Ventures, an auto technology advisory firm that helps entrepreneurs raise money and maximize the...
Inside Automotive
What companies need to know about the holiday shopper- Shep Hyken
This holiday season is a great time to win over customers in retail. On today’s show we’re pleased to...
CBT Now
Edmunds Jessica Caldwell, shares the auto trends that are shifting into 2023
Joining us on CBT Now is Jessica Caldwell, Edmunds’ Executive Director of Industry Insights to discuss year-end market...
Customers of today demand that businesses cater to their requirements and give them a more personalized shopping experience. Mike Wethington joins us on today's episode of Inside Automotive to discuss...
Inside Automotive
What resource dealers need to sustain customer success with Outsell's Mike Wethington
Today, we’re happy to have with us Mr. Mike Wethington, the President and CEO of Outsell, a leading...
Despite rising interest rates, inflation, and concerns about vehicle affordability, nothing seems to shake the confidence of our next guest. We’re pleased to welcome back Chris Saraceno, Vice President and...
Inside Automotive
Dealer Chris Saraceno on business today: 'We have to focus on what we can control'
On today’s show we’re pleased to welcome Chris Saraceno, Vice President and Partner of Kelly...
Over the past months, automotive retailing experts have talked at length about complacency. Many dealers and managers are now asking themselves—How do I coach and motivate people when profits are...
Inside Automotive
6 basic needs that motivate your dealership staff and how to meet them
Jonathan Dawson is the Founder and President of Sellchology Sales Training, consultant, coach, best selling author, contributing...