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service customers customer experience TruVideo

Collaborate to own the customer experience

In the beginning, there was Microsoft. Apple arrived a year later. And they’ve been rivals ever since. But did you know, they’ve also been...
TruVideo, Shaker

How to take communication with your customers to the next level...

Customer satisfaction is top of mind for auto dealers and was a major focal point of the 2023 NADA Show in Dallas. Joe Shaker,...

Video communication during service visits breaks the trust barrier

According to a 2020 study by CDK Global, 55% of consumers identified distrust as one of the main reasons for choosing aftermarket service providers...