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Pothole season: an opportunity for service departments to connect with car...

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For around 50% of American drivers, winter weather gives way to a sloppy spring season. The timing of the freeze-thaw cycle correlates with another season that drivers are none too happy about: pothole season. AAA discovered from a 2021 survey that 10% of drivers experienced damage to their vehicle that required service repairs, specifically due […]
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service lane

Five Tips for a Successful Express Service Lane

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Has your dealership implemented an express service lane yet? I say ‘yet’ because more than half of dealerships have experimented with, or are currently operating, express service lanes. And many manufacturers are encouraging them as a customer retention tool, recommending that dealers offer free maintenance on newly purchased vehicles. But not all service directors and […]
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service lane

Cox Automotive Shows Where Dealers Can Improve in Service Lane

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According to Kurt Stephan of Dealer Marketing, service and parts make up between 40% and 45% of a dealer’s profits, meaning the service department is crucial to a dealership’s long-term success. Cox Automotive has released its 2018 Service Industry Study, which also emphasizes the enormous impact service departments have on dealerships. Since 2015, the percentage […]
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fixed-ops

Fixing Fixed Operations: Here’s a Growth Revenue Optimization Plan

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Fixed and Variable operations are located under the same roof! Yet, they are often worlds apart. It is time to bridge those two worlds once and for all! As industry greats Bob Atwood and Charlie Polston put it a long time ago: “Fixed Operations is and always will be the Back Bone and not the […]
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