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loyalty customers

7 tips to build customer loyalty

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It’s no secret that customer loyalty is key to any business. Acquiring new customers is pricey and time-consuming, so most businesses work to find...
reviews

Why soliciting reviews is a solid business plan for dealerships

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The digital automotive marketplace and solutions provider Cars.com has hit a milestone, achieving 10 million customer reviews for local dealers on their platform. For...
reviews

Tips to handle bad online reviews for F&I

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Think about the last time you bought anything online. What did you do first? You probably started with Google (as we all do) or...
customers

Study shows that negative auto dealer ratings are on the decline—Why?

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Today, it can quickly feel like company reputations either rise or fall depending on what is said about them on Yelp, Google, or any...