Hear how this CEO keeps dealers appropriately competitive
Mark Fields, chief executive officer and president at Ford Motor Company, discuses weakness in the retail end of the auto industry, the transformation...
Call Monitoring
Practice Saves Sales, Encourages Accountability
Do your managers listen to every sales call on call monitoring? I speak at a lot of Dealer 20 Group meetings, and this is a...
Getting personal on the service drive
When customers roll into the service lane at Mercedes-Benz of Birmingham in Alabama, there is a good chance the service technician will greet them by...
Do safety rankings work during a sales pitch?
Buick became the first auto brand from Detroit's Big 3 automakers in three decades Monday to place in the top three in Consumer Reports' annual ranking...