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BMW expands in-car subscription fees in the U.S.

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BMW owners will now need to pay a monthly fee, or subscription,  to enjoy some of their vehicles' distinctive features. Car buyers have long...

Strengthen car shopper confidence with transparent penny-perfect payments

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The financing process during the car buying journey often causes the most friction for car shoppers, especially when buying online. Consumers today demand trust...

Why calculating rebates and incentives differently can increase car dealer profitability

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2021 was a robust and profitable year for many dealers and OEMs despite the industry’s shortages. But as automakers continue to scale back on...
dealers

Market Scan’s Rusty West on how car dealers can differentiate themselves...

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It is clear that consumers’ actions drive change. Consumers prefer to buy a vehicle from their couch, or at the very least, shop for...
Zabritski

Experian’s Melinda Zabritski reveals trends from the Q2 State of the...

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The auto finance market is returning to pre-pandemic levels, according to Experian’s Q2 State of the Automotive Finance Market report. So what does this...
f&i process

Enhancing the Customer Experience: Five Ways to Speed Up the F&I...

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According to a 2016 Car Buyer Experience Survey, buyers were least satisfied with the long purchasing process. Interactions with the F&I department came in...