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fixed-ops

Fixing Fixed Operations: Here’s a Growth Revenue Optimization Plan

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Fixed and Variable operations are located under the same roof! Yet, they are often worlds apart. It is time to bridge those two worlds...
newscast

10 ways to grow your Service Drive | Can Your Dealership...

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On today's CBT Newscast for Wednesday, July 26th, 2017: 10 ways to grow your Service Drive Joe sits down with Michael Roppo, Director of Fixed-Ops with...
fixed-ops

10 ways to grow your Service Drive

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Joe sits down with Michael Roppo, Director of Fixed-Ops with Withum, Smith & Brown. Michael and Joe go over how you can improve your...

Stop The Bleeding!

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Income — Income STAYS In! By: Michael Roppo We all know that the main areas of income in most dealerships is from new customers, followed to...

The Power of Goals And Managed Measurement

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Want to Get Something Done? Measure It! By: Michael Roppo When goals are measured and managed, performance and profitability improve intentionally. Goal Setting, measuring and...
dealership operations

Make results matter

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Seizing More Service Department Business & Opportunity! By Michael Roppo Many Dealers, leaders and managers tend not to discover the opportunities to do more business that sometimes...
management alignment

Management Alignment Onboarding Success Process That Works

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The "Secret Service" Strategy  By Michael Roppo The following information is all about delivering a Truly Outstanding Service by Streamlining a Management Alignment Onboarding (MAO)  Process...
onboarding a-players

Onboarding A-Players Should be Your First Priortity

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With all the industry guru’s out there, which by the way I find some of them to be very knowledgeable, influential, encouraging and motivational,...

CBT News – September 1, 2015

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On today's show: Henry Svendblad, Senior VP of Technology at Digital Air Strike, explains how to increase positive online reviews and capture more leads Michael...