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language

Using the Right Language When Speaking to the Customer

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Many headaches can be avoided in the dealership by using the right language with customers. On this week's episode of Kain & Co., David...
environment

Creating a Comfortable Environment for Your Customer

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On today's episode of Kain & Co., David Kain discusses selling the appointment and creating an environment that your customer will be comfortable in.   VIDEO...
voicemail

The Power of Voicemail | 2020 Update

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 On this week's episode of Kain & Co., David Kain talks about the power of voicemail during the follow-up and how you can leverage...
messaging

Inspiring Your Customers Through Messaging

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On this week's episode of Kain & Co., David Kain talks about how messaging your customers and responding quickly can inspire them to engage...
recruiting

Recruiting in the Modern Age of Automotive

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On this week's episode of Kain & Co., David Kain of Kain Automotive talks about the words you use in your recruiting ads and...
onboarding

Onboarding New Employees

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On this week's episode of Kain & Company, David Kain, President of Kain Automotive, talks about creating a substantial onboarding plan so that you...
instant connect strategy

Implementing an Instant Connect Strategy in Your Dealership

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On this week's episode of Kain & Co., David Kain talks about implementing an instant connect strategy at your dealership, a technology that connects...
dealership

Advice for Buying or Selling a Dealership

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On this week's episode of Kain & Co., David Kain talks to Hal Feder of Murphy Business & Financial Services about what advice he...
language

It’s Time to Amp Up Our Language

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Old sales language doesn't work on today's hyper-informed customers like it used to. On today's episode of Kain & Co., David Kain talks about...
Kain & Co.

Customer Relationship Management

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On this week's Kain & Company, David talks about customer relationship management and CRM culture.