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dealers

MIT Study: Dealers aren’t keeping up with technological advances

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In a study performed earlier this year, M.I.T.'s Age Lab revealed that the dealership employees researchers spoke with "were woefully unprepared to educate prospective...
Mark O'Neil

Mark O’Neil’s In-Store “Emotional Roller Coaster”

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The car buying process can be pretty fun. It's like going to an amusement park and riding a roller coaster with all the ups...

J.D. Power’s Jonathan Banks on Smart Inventory Tactics

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In this insightful interview with Jonathan Banks, Data & Analytics at J.D. Power, Joe drills down to uncover findings and best practices for dealers during...
texting

Is your dealership communicating with customers correctly?

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The J.D. Power 2017 U.S. Customer Service Index study confirms that a chunk of dealership service department customers prefer texting as a channel of...
automated tech

Consumer Trust in Automated Tech Decreasing: WardsAuto

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As we edge closer to a day when vehicles will be able to drive themselves, J.D. Power finds consumer trust in the technology that...
Michelle Krebs

Cox’s Senior Analyst on challenges facing car dealers in Q2

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CBT's Joe Gumm sat down with Michelle Krebs, Director of Automotive Relations and Senior Analyst at the recent J.D.Power Forum in New York to...
newscast

Daily Newscast: 2 ways to increase gross profit now | The...

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  In today’s CBT Newscast for Wednesday April 5, 2017: 2 Ways to Increase Gross Profit Right Now from Alan Ram Industry renowned Automotive Trainer Alan Ram...
J.D. Power

Delivering Great Content is Key No Matter What Device Consumers Use:...

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On March 29, 2017, J.D. Power released results from their 2017 U.S. Automotive Website Evaluation Study Cross-Device. Their findings ranked Cars.com highest in Overall...

Daily Newscast: Dealers online car-buying platform

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On Today’s Show, Beepi is now integrating dealers in online car-buying platform, get your message out with Google’s new expanded text ads, and the...

Daily Newscast: Happy Thanksgiving!

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Jim Fitzpatrick sits down with Fin O'Neill President of J.D Power at their conference in L.A. They discuss multiple topics which included trends in...