Q4 starts with Sean Gardner’s four tips to achieve high performance
With the fourth quarter underway, instructor and sales trainer Sean Gardner of the Joe Verde Group says now is the time for dealers and salespeople to close 2025 strong while...
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
Dealership Management
Shep Hyken outlines a five-step process to convert complaints into loyalty
Oftentimes, your most loyal customers are the ones who have had problems in the past. On today’s episode of CBT Now, Shep Hyken, customer service and experience expert, New York...
Cox Automotive’s Mark Vickery on how AI is personalizing the customer experience
According to Mark Vickery, the Associate Vice President of Performance Management at Cox Automotive, artificial intelligence (AI) is reshaping the automotive industry experience. On today's episode of Driving Solutions, Vickery...
How dealers can use AI to streamline operations without fear – Todd Smith | QoreAI
Artificial intelligence (AI) is no longer just a buzzword for auto dealerships, yet many dealers remain uncertain about how to separate hype from actionable opportunities. On the latest episode of...
How sales teams can confidently navigate price objections
Price continues to be one of the most difficult hurdles for sales teams to overcome when turning phone calls and online inquiries into in-store appointments. On the latest episode of...
Dave Anderson urges dealers to stop enabling entitlement
Car dealerships and other organizations can unintentionally foster entitlement among employees when rewards and privileges are handed out too freely. On the latest episode of Lessons in Leadership, Dave Anderson,...
Bel Air Partners’ Willie Beck on how dealers are navigating the active buy-sell market
The buy-sell market remains in the spotlight this year, and although there is some economic uncertainty, transactions are still occurring. On the latest episode of CBT Now, Willie Beck, Co-Managing...
Increasing your automobile dealership group’s net income with indirect vendor cost reductions
At risk of stating the obvious, an automobile dealership earns its net income in the gap between revenue and operational expenses. That’s true for any and all businesses, of course....
New study finds dealers struggle with accurate payment quotes – Pete MacInnis | eLEND Solutions
Providing customers with accurate payment quotes online has become a pressing issue for car dealers. Joining us on the latest episode of Inside Automotive is Pete MacInnis, CEO of eLEND...
How dealers can leverage AI without losing the human touch – Glenn Pasch | PCG Digital
Artificial intelligence (AI) is showing up in nearly every new tool marketed to dealerships, but without a clear plan, it can create more problems than it solves. On today's episode...
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