CDK Driving Sales with Artificial Intelligence

AI-Powered CRMs Drive Higher Conversions and Faster Sales for Dealerships

CBT News Editorial Team - July 9, 2026

As customer expectations rise, traditional CRMs are falling behind — leaving dealers with slow responses, missed opportunities, and stretched Sales teams. This report reveals how AI-powered CRMs are boosting lead‑to‑close...

Solutions Central

CDK Study Reveals Sharp Drop in Buyer Loyalty Amid Rising Friction

Ashby Lincoln - July 9, 2026

The 2026 CDK Friction Points Study shows how ongoing affordability pressures are eroding customer confidence and dealer performance. While dealers are moving faster and investing in technology, persistent issues like...

Solutions Central

Vehicle buying experience rebounds in May as inventory and trade-in satisfaction improve

Ashby Lincoln - June 2, 2026

On the Dash: Vehicle availability improved significantly in May, with more buyers finding the exact vehicle they wanted and fewer settling for alternatives. Satisfaction with trade-in negotiations posted the largest...

Market Reports Articles

Recall visits drive service revenue and long-term customer trust

Colin Fitzpatrick - April 7, 2026

On the Dash: Recall notices are among the most effective built-in drivers of service traffic, with nearly 9 in 10 customers completing the work. Younger generations are more likely to...

Recalls & Safety Updates Articles

CDK Report: AI in the Dealership

Zack Oughriss - February 20, 2026

The conversation around AI in automotive retail has shifted quickly from speculation and curiosity to reality. According to CDK’s latest AI at the Dealership study, nearly 40% of dealers are utilizing...

Solutions Central

CDK study shows complex shift in EV buyer behavior as incentives phase out

Jaelyn Campbell - December 16, 2025

On the Dash: EV loyalty remains strong among buyers actively planning a purchase, even as general consideration declines. Education and targeted engagement are essential to overcome misconceptions among hesitant shoppers. ...

Market Reports Articles

CDK EARNS 2025 GREAT PLACE TO WORK® CERTIFICATION

CBT News Editorial Team - December 10, 2025

Austin, Texas – December 10, 2025 – CDK, the leading automotive retail software provider, has been recognized as a Great Place to Work-CertifiedTM company in the U.S., India, and Canada. The award was...

Publishing Partners Articles

For the first time in more than three years, car buyers’ satisfaction with the ease of purchase process has fallen below 70%, according to CDK.

CDK survey shows ease of purchase plummets in November

Ashby Lincoln - December 2, 2025

On the Dash: November Ease of Purchase score drops to a historic low of 66%, with double-digit declines across most steps of the buying process. Trade-ins and test drives experienced...

Articles Headlines

CDK Dealership Workplace Study reveals rising job satisfaction among dealership employees, but economic stress and industry perception pose challenges

CBT News Editorial Team - October 27, 2025

AUSTIN, Texas – Oct. 27, 2025 – Amid a year of shifting tariffs, vehicle inventory challenges, and evolving EV incentives, dealership employees remain invested in their roles and optimistic about...

Publishing Partners Articles

CDK launches SimplePay: Fast, efficient payments for consumers, greater efficiency for dealerships

CBT News Editorial Team - August 4, 2025

AUSTIN, Texas--(BUSINESS WIRE)--CDK, the leading automotive retail software provider, has introduced CDK SimplePay—a fully embedded, cloud-based solution that offers dealers a seamless, secure and scalable way to process payments while delivering...

Publishing Partners Articles

CDK

AI-Powered CRMs Drive Higher Conversions and Faster Sales for Dealerships

CDK Study Reveals Sharp Drop in Buyer Loyalty Amid Rising Friction

Vehicle buying experience rebounds in May as inventory and trade-in satisfaction improve

Recall visits drive service revenue and long-term customer trust

CDK Report: AI in the Dealership

CDK study shows complex shift in EV buyer behavior as incentives phase out

CDK EARNS 2025 GREAT PLACE TO WORK® CERTIFICATION

CDK survey shows ease of purchase plummets in November

CDK Dealership Workplace Study reveals rising job satisfaction among dealership employees, but economic stress and industry perception pose challenges

CDK launches SimplePay: Fast, efficient payments for consumers, greater efficiency for dealerships

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