The quality standard of vehicles has changed vastly since J.D. Power and Associates entered the industry in 1968. After more than 50 years of measuring quality with the highest standards,...
Sonic Automotive is coming off a strong year in 2020 as it set records in sales and expanded its EchoPark used-car stores. Today, we speak with Sonic President Jeff Dyke...
A semiconductor chip shortage continues to vex the auto industry worldwide. Several factories across nameplates such as Ford, Subaru, Toyota, Volkswagen, Audi, Nissan, Chrysler, and Dodge have been significantly throttled down...
Welcome to another edition of Mind Your Own Business with Jonathan Dawson, automotive training expert and the founder of Sellchology, an automotive sales tool used to help dealers sell more...
On today's show, we’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. Hyken's work includes several popular business books including "The...
Welcome to another edition of The Friday 5 with Steve Greenfield, Founder and CEO of Automotive Ventures, an auto technology advisory firm that helps entrepreneurs raise money and maximize the...
With the departure of Steve Jordan in September of last year, Louis Tedeschi was named the new president of the National Independent Automobile Dealers Association (NIADA). Now, roughly five months...
After the recent violent attack on the U.S. Capitol building, all eyes have been on Washington D.C. as the new Biden Administration takes office. Today on CBT News, John O’Donnell,...
On today’s show, we’re pleased to welcome back Dale Pollak, founder of vAuto and executive vice president of Cox Automotive, to discuss the state of the automotive industry and the...
The pandemic has shaped how customers are communicating with car dealerships. That’s not just in methodology, like preferring text messages to emails or phone calls, but in the words they...