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memorable customer momentsvideo

Train Your Staff to Deliver Memorable Customer Moments with These Tips from Joseph Michelli,...

 There are many factors that go into providing your clients with an excellent customer experience. We all know the big ones, product quality, convenience,...
F&I manager

Signs That It’s Time to Fire Your F&I Manager

‘We have to let you go. Clean out your desk and hand in your keys’. There isn’t a manager on the planet that has not...
interest rate

What the Fed Interest Rate Cuts Mean for the Auto Retail Industry

On July 31, the Federal Reserve lowered its interest rate for the first time in over a decade. Now set at between 2 percent...
Hugh Hathcockvideo

Hugh Hathcock Makes Bold Move in Auto Retail with the Launch of ReconVelocity

 After selling his wildly popular CRM and BDC software solutions company eLead1One to CDK Global for over $500 million dollars last year, automotive retail...
online presence

5 Tips to Effectively Manage Your Dealership’s Online Presence

Love it or hate it, at this point the internet isn’t just part of the everyday business: it’s a key employee. Whether it’s shepherding...

Hydrate Your Mind

Have you ever been dehydrated? It can negatively affect your entire body. The same thing can happen to your mind if you don't feed...

What to do When Customers Want to Buy for Invoice Price

On this week's episode of On the Mark, Mark Tewart talks about what to do when a customer wants to buy for invoice, being...

Data Enrichment When a Lead Comes Into Your CRM

On this week's episode of Kain & Co., David Kain talks about data enrichment and how having access to customer history data can allow...

Creating a Marketing Strategy with Cable TV Advertising

On this week's episode of Auto Marketing Now, Brian Pasch talks about how to create a targeted and efficient marketing strategy by utilizing cable...