When it comes to the F&I experience, no car buyer wants to be given the fast-talking, hard sales pitch to get them to buy a VSC or appearance protection for...
There’s nothing about paying bills that consumers like, so it follows that the easier and cheaper and most penny perfect they are to pay, the better, right? KISS!
The U.S. Navy...
With the gloomy economic forecasts that are flooding every media outlet daily, criminals are finding an easier environment to be able to pull off different types of fraud in dealerships...
We all rely on ‘social proof’ to help us know where to spend our hard-earned dollars. Name one business or product you have considered in the past few months and...
The automobile industry has undergone remarkable changes, and the dealerships that have embraced them have thrived while those that didn't were left behind. However, one aspect that's often disregarded is...
Many of today’s automotive consumers do a bulk of their shopping online, so there’s extra pressure on dealers to make sure transactions are done smoothly and stay consistent to the...
It’s well established that evolving consumer preferences and technological advancements have transformed the car buying process in recent years — with auto shoppers, buyers and dealers embracing a more digital...
When it comes to training your newer F&I managers, who do you trust to do it?
Senior managers? Your Director? Or do you use your F&I provider through their field trainers...
F&I has been stuck in a decades-old paradigm of being the last stop in the dealership before being able to drive off in their new car. And unfortunately, a step...
If your dealership has been making a concerted effort to hire more from the Gen Z pool of job seekers for your F&I positions, there are a few key things...