TSLA354.8108.99%
GM86.180-0.15%
F13.9700.07%
RIVN16.8000.47%
CYD40.3900.57%
HMC31.330-0.08%
TM192.0000.16%
CVNA74.0900.14%
PAG217.8500.61%
LAD371.0400.89%
AN198.7502.18%
GPI262.040-0.59%
ABG210.6700.78%
SAH79.2901.25%
TSLA354.8108.99%
GM86.180-0.15%
F13.9700.07%
RIVN16.8000.47%
CYD40.3900.57%
HMC31.330-0.08%
TM192.0000.16%
CVNA74.0900.14%
PAG217.8500.61%
LAD371.0400.89%
AN198.7502.18%
GPI262.040-0.59%
ABG210.6700.78%
SAH79.2901.25%
TSLA354.8108.99%
GM86.180-0.15%
F13.9700.07%
RIVN16.8000.47%
CYD40.3900.57%
HMC31.330-0.08%
TM192.0000.16%
CVNA74.0900.14%
PAG217.8500.61%
LAD371.0400.89%
AN198.7502.18%
GPI262.040-0.59%
ABG210.6700.78%
SAH79.2901.25%
Service Drive on CBT News is your go-to source for all things fixed-ops. From exclusive interviews with service managers and fixed-ops directors to expert insights on profitability, technician retention, and shop efficiency, this section covers the full spectrum of the service lane. Whether it’s part of our original Service Drive series or breaking trends in the back end of the dealership, you’ll find valuable strategies to drive revenue and enhance the customer experience.
Service Drive
Jeff Cowan on building top-tier fixed ops teams and customer loyalty
Fixed operations in dealerships are at a crossroads, and success comes down to one thing: people. In today's episode of Service Drive, keynote speaker, trainer, author, and President of Pro...
How Curtis Gardner boosts service transparency using video and social media
Technicians are becoming the new face of dealerships, and transparency is changing how customers view service. In today's episode of Service Drive, Curtis Gardner, Audi master technician, shares how he...
Nolan Armpriester highlights why dealers need to rethink service walkarounds to focus on trust
Service drive walkarounds are often seen as a method to identify flaws and generate revenue. However, Nolan Armpriester, the Director of Operations at Kinley Automotive Group, believes they should serve...
John Fairchild on why dealers should embrace tire sales in fixed ops
Tires often get overlooked in the service drive, but John Fairchild, President of Fairchild Automotive Solutions and fixed operations trainer, believes they could be the most powerful retention tool available...
Laura Perrotta on NJ CAR’s new program tackling auto tech crisis
New Jersey needs over 12,500 new technicians by 2026 to replace retiring workers. To address this urgent issue, the New Jersey Coalition of Automotive Retailers (NJ CAR) has launched a...
Jeff Wyler Automotive’s Ryan Haskell on winning customer loyalty in the service department
Keeping the service department running smoothly has never been more critical, or more challenging, than it is right now. In today's episode of Service Drive, Ryan Haskell, fixed ops director...
How fixed ops teams can enhance tech and improve customer retention – Corey Smith | EasyCare
As technology and customer expectations evolve, automotive service departments face pressure to adapt or risk falling behind. On the latest episode of Service Drive, Corey Smith, National Fixed Ops Training...
CDK expands Fixed Ops Suite to all dealers, boosting service revenue and experience – Kim Saylor | CDK
CDK has recently expanded its Fixed Operations Suite, which has already been highly successful within the company's Dealership Xperience Platform. Now, they are introducing the CDK Fixed Ops Suite for...
