TSLA445.27011.82%
GM75.810-0.63%
F13.5851.595%
RIVN14.2700.32%
CYD51.0202.5%
HMC24.3700.26%
TM186.8905.22%
CVNA69.900-3.82%
PAG166.580-2.45%
LAD273.220-2.08%
AN191.110-4.25%
GPI327.780-8.36%
ABG192.850-0.83%
SAH76.120-2.46%
TSLA445.27011.82%
GM75.810-0.63%
F13.5851.595%
RIVN14.2700.32%
CYD51.0202.5%
HMC24.3700.26%
TM186.8905.22%
CVNA69.900-3.82%
PAG166.580-2.45%
LAD273.220-2.08%
AN191.110-4.25%
GPI327.780-8.36%
ABG192.850-0.83%
SAH76.120-2.46%
TSLA445.27011.82%
GM75.810-0.63%
F13.5851.595%
RIVN14.2700.32%
CYD51.0202.5%
HMC24.3700.26%
TM186.8905.22%
CVNA69.900-3.82%
PAG166.580-2.45%
LAD273.220-2.08%
AN191.110-4.25%
GPI327.780-8.36%
ABG192.850-0.83%
SAH76.120-2.46%

Service Drive on CBT News is your go-to source for all things fixed-ops. From exclusive interviews with service managers and fixed-ops directors to expert insights on profitability, technician retention, and shop efficiency, this section covers the full spectrum of the service lane. Whether it's part of our original Service Drive series or breaking trends in the back end of the dealership, you'll find valuable strategies to drive revenue and enhance the customer experience.

Service Drive on CBT News is your go-to source for all things fixed-ops. From exclusive interviews with service managers and fixed-ops directors to expert insights on profitability, technician retention, and shop efficiency, this section covers the full spectrum of the service lane. Whether it's part of our original Service Drive series or breaking trends in the back end of the dealership, you'll find valuable strategies to drive revenue and enhance the customer experience.

Service Drive

CDK expands Fixed Ops Suite to all dealers, boosting service revenue and experience – Kim Saylor | CDK

CDK has recently expanded its Fixed Operations Suite, which has already been highly successful within the company's Dealership Xperience Platform. Now, they are introducing the CDK Fixed Ops Suite for non-CDK customers. In the latest episode of Service Drive, Kim Saylor, Senior Director of Product Marketing for Fixed Operations at CDK, joins us to elaborate further on this development. To start, Saylor highlights the challenges dealers face, such as doing more...
Fixed ops leaders John Fairchild and Shon Kingrey share proven strategies for performance, coaching, and accountability.

Fixed ops leaders can’t afford to ignore accountability and coaching — John Fairchild & Shon Kingrey

- July 21, 2025
The fixed operations department stands as a vital profit powerhouse for dealerships, making its success essential. In this latest episode of Service Drive on CBT News, Shon Kingrey, VP of...
Kyle Morissette explains how AI is boosting fixed ops performance

Werner Hyundai’s Kyle Morissette on how AI enhances fixed ops efficiency

- July 14, 2025
As artificial intelligence continues to transform the retail automotive industry, some dealers are already experiencing tangible results in their fixed ops departments. In today's episode of Service Drive on CBT...

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