TSLA407.7601.21%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.190-0.88%
HMC27.9300.34%
TM176.4502.13%
CVNA65.830-1.29%
PAG194.2702.78%
LAD313.7401.76%
AN195.8003.49%
GPI299.880-3.08%
ABG211.9700.24%
SAH94.540-0.77%
TSLA407.7601.21%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.190-0.88%
HMC27.9300.34%
TM176.4502.13%
CVNA65.830-1.29%
PAG194.2702.78%
LAD313.7401.76%
AN195.8003.49%
GPI299.880-3.08%
ABG211.9700.24%
SAH94.540-0.77%
TSLA407.7601.21%
GM77.8501.205%
F13.9950.385%
RIVN17.480-0.64%
CYD46.190-0.88%
HMC27.9300.34%
TM176.4502.13%
CVNA65.830-1.29%
PAG194.2702.78%
LAD313.7401.76%
AN195.8003.49%
GPI299.880-3.08%
ABG211.9700.24%
SAH94.540-0.77%

Service Drive on CBT News is your go-to source for all things fixed-ops. From exclusive interviews with service managers and fixed-ops directors to expert insights on profitability, technician retention, and shop efficiency, this section covers the full spectrum of the service lane. Whether it’s part of our original Service Drive series or breaking trends in the back end of the dealership, you’ll find valuable strategies to drive revenue and enhance the customer experience.

Service Drive

NJ CAR President Laura Perrotta details the Technician Advancement Program (TAP) tackling New Jersey’s technician shortage.

Laura Perrotta on NJ CAR’s new program tackling auto tech crisis

New Jersey needs over 12,500 new technicians by 2026 to replace retiring workers. To address this urgent issue, the New Jersey Coalition of Automotive Retailers (NJ CAR) has launched a new technician training program. In today's episode of Service Drive, NJ CAR President Laura Perrotta shares how the initiative works and its potential long-term impact on the state's auto retail sector. The shortage of automotive technicians has been a persistent issue...
Jeff Wyler Automotive's Ryan Haskell on boosting service retention with AI, mobile ops, and tech transparency amid technician shortage.

Jeff Wyler Automotive’s Ryan Haskell on winning customer loyalty in the service department

- August 11, 2025
Keeping the service department running smoothly has never been more critical, or more challenging, than it is right now. In today's episode of Service Drive, Ryan Haskell, fixed ops director...
On the latest episode of Service Drive, Corey Smith offers insight into how fixed ops leaders can improve retention.

How fixed ops teams can enhance tech and improve customer retention – Corey Smith | EasyCare

- August 4, 2025
As technology and customer expectations evolve, automotive service departments face pressure to adapt or risk falling behind. On the latest episode of Service Drive, Corey Smith, National Fixed Ops Training...

CDK expands Fixed Ops Suite to all dealers, boosting service revenue and experience – Kim Saylor | CDK

- July 23, 2025
CDK has recently expanded its Fixed Operations Suite, which has already been highly successful within the company's Dealership Xperience Platform. Now, they are introducing the CDK Fixed Ops Suite for...
Fixed ops leaders John Fairchild and Shon Kingrey share proven strategies for performance, coaching, and accountability.

Fixed ops leaders can’t afford to ignore accountability and coaching — John Fairchild & Shon Kingrey

- July 21, 2025
The fixed operations department stands as a vital profit powerhouse for dealerships, making its success essential. In this latest episode of Service Drive on CBT News, Shon Kingrey, VP of...
Kyle Morissette explains how AI is boosting fixed ops performance

Werner Hyundai’s Kyle Morissette on how AI enhances fixed ops efficiency

- July 14, 2025
As artificial intelligence continues to transform the retail automotive industry, some dealers are already experiencing tangible results in their fixed ops departments. In today's episode of Service Drive on CBT...

Latest Articles

CBT News Weekly Roundup: This week's top stories in automotive
Latest Articles 07/11/26

Weekly roundup: Senate panel to vote on Chinese auto ban, Dealers sue Scout over DTC sales, Ford signs chip deal with Micron

2026 Q2 pickup sales: Ram rebounds, Ford F-Series remains on top
Latest Articles 07/10/26

2026 Q2 pickup sales reveals Ram rebounds, Ford F-Series remains on top

Hendrick Automotive Group acquires Foreign Cars Italia stores in Charlotte and Greensboro
Latest Articles 07/10/26

Hendrick Automotive Group acquires Foreign Cars Italia stores in Charlotte and Greensboro

AI boosts advisor satisfaction, Volkswagen delays cost cuts, Tesla launches longer Model Y
Latest Articles 07/10/26

AI boosts advisor satisfaction, Volkswagen delays cost cuts, Tesla launches longer Model Y

Gas companies are lying about price increases
Latest Articles 07/10/26

Gas companies are lying about price increases

JD Power finds AI adoption drives higher advisor satisfaction, loyalty
Latest Articles 07/10/26

JD Power finds AI adoption drives higher advisor satisfaction, loyalty

Volkswagen board vote delays Blume's cost-cutting overhaul as labor pushes back
Latest Articles 07/10/26

Volkswagen board vote delays Blume’s cost-cutting overhaul as labor pushes back

Tesla brings longer Model Y to U.S. with roomier third row
Latest Articles 07/10/26

Tesla brings longer Model Y to U.S. with roomier third row

EPA looks to relax emissions rules for heavy-duty trucks and buses 
Latest Articles 07/10/26

EPA looks to relax emissions rules for heavy-duty trucks, buses 

2027 BMW X5 debuts with new design, more powertrains, and the first-ever electric iX5
Latest Articles 07/10/26

2027 BMW X5 debuts with new design, more powertrains, and the first-ever electric iX5

CBT News
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.