Car dealerships and other organizations can unintentionally foster entitlement among employees when rewards and privileges are handed out too freely. On the latest episode of Lessons in Leadership, Dave Anderson, founder of LearnToLead, stresses the importance of cultivating a culture where employees earn and deserve their rewards rather than expecting them.
Meritocracy principle
Anderson explains the distinction between earning, deserving, and entitlement:
To earn is to acquire through merit
To deserve is...