F&I Today

Paul Brown explains how a team approach transforms F&I customer experience

The foundation of every strong F&I deal is laid on the showroom floor, not in the office. On today's episode of F&I Today, Paul Brown, vice president of Ascent Dealer Services, breaks down how a coordinated, all-in team approach sets the stage for a smooth handoff and maximizes the F&I customer experience. A dealership can't sustain profitability long-term solely on new- and used-vehicle sales. The driving force behind a store's...