F&I Today

Why empathy-driven F&I conversations matter more as car payments climb

As car payments climb past $1,000 for a growing share of buyers and household budgets tighten under persistent inflation, dealerships must shift F&I conversations toward empathy, financial literacy, and predictable ownership costs. On the latest episode of F&I Today, host Paul Brown, vice president of Ascent Dealer Services, walks us through how today’s buyers are navigating unprecedented financial pressure, driven by rising costs of living and growing reliance on credit. According...