Supporting Your Own Techs
Many parts managers overemphasize wholesale business, at the expense of total dealership profits.
BY DON REED
What is a dealership parts department’s primary mission? The key word there is “primary.” We all...
TSLA374.580-11.89%
GM77.2101.1%
F11.9400.04%
RIVN12.060-0.4%
CYD23.890-1.6%
HMC34.5800.61%
TM198.2203.36%
CVNA58.700-0.49%
PAG212.1100.06%
LAD291.07021.94%
AN161.8408.83%
GPI242.79017.94%
ABG173.4309.38%
SAH63.1402.46%
TSLA374.580-11.89%
GM77.2101.1%
F11.9400.04%
RIVN12.060-0.4%
CYD23.890-1.6%
HMC34.5800.61%
TM198.2203.36%
CVNA58.700-0.49%
PAG212.1100.06%
LAD291.07021.94%
AN161.8408.83%
GPI242.79017.94%
ABG173.4309.38%
SAH63.1402.46%
TSLA374.580-11.89%
GM77.2101.1%
F11.9400.04%
RIVN12.060-0.4%
CYD23.890-1.6%
HMC34.5800.61%
TM198.2203.36%
CVNA58.700-0.49%
PAG212.1100.06%
LAD291.07021.94%
AN161.8408.83%
GPI242.79017.94%
ABG173.4309.38%
SAH63.1402.46%
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Fundamental Approach To Dealership Follow-Up
Avoid the tendency by dealers to believe lessons are automatically absorbed; plan for successful implementation instead. BY GLENN PASCH
The dealership’s day began with a quick sales meeting. Twelve salespeople and...
Mercedes’ Steve Cannon To Speak Oct. 20 At Business Event Co-Sponsored By CBT Automotive
ATLANTA, GA (PRWEB) SEPTEMBER 17, 2015
Steve Cannon, CEO of Mercedes-Benz USA, will appear as guest speaker at a Sandy Springs/Perimeter (Ga.) Chamber of Commerce luncheon on Oct. 20.
Mercedes-Benz is moving...
Stop Waiting Until Negotiating Price To Discuss A customer’s trade-in
Addressing the customer’s trade-in before looking at a new car makes strategic sense, for a lot of reasons.
BY MARK TEWART
There is a lot of talk in our industry today about speeding...
CBT News – September 15, 2015
On today's show:
Mark Tewart, sales superstar, talks about the currencies of success
Sales Tip of the Day with Kirk Manzo about the importance of preparation
Today's Dealer of the...
How the finance department can make a great first impression
A couple agrees to buy the vehicle you're selling. Once all parties approve the deal, does it matter how and when the customer gets into finance?
Sales expert and management trainer...
Failure To Properly Handle Inbound Service Calls Hamstrings Service Departments
Start with a small BDC team and take other steps to catch all customer phone calls. BY BILL WITTENMYER
During several of my recent speaking engagements, much debate has arisen over...
Customize Landing Pages To Ensure Car Shoppers Are Glad They Clicked On Your Online Ads
If searches don’t take them directly to the relevant message for that make and model, they will keep looking elsewhere. BY FRANK J. LOPES
How does your dealership measure user satisfaction...
CBT News – August 14, 2015
On today's show:
- Tim Kintz, President of the Kintz Group, explains how you can get more out of your sales department
- Car Biz Today Magazine Managing Editor Jon McKenna discusses...
CBT News – August 10, 2015
On today's show:
- Tim Kintz of the Kintz Group explains how you can get more out of your sales department and sales team
- Sales Tip of the Day with Glenn...
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