On this week’s edition of F&I Today, Becky explains how keeping your word and practicing good ethics is extremely effective
Joe talks to Steve Finlay about a recent article he wrote for WardsAuto, building rapport, and a mystery shopping study.
On today’s CBT Newscast for Friday, July 28th, 2017: What a mystery shopping study reveals about dealership processes Joe talks
Alexandria, VA (July 27, 2017) – America’s 9,600 international nameplate automobile dealers received good news today from the so-called “Big Six”
On July 18, a fire broke out in service department of Buff Whelan Chevrolet in Sterling Heights, Michigan. It quickly
Joe talks to Dave Anderson, author and President of LearnToLead, about why training your managers is essential and how often
On today’s CBT Newscast for Thursday, July 27th, 2017: Why Management Training is Important Joe talks to Dave Anderson, author
What do you think of when you hear the word disaster? There are natural disasters, of course, that you may
After a three-year skid, sales of green vehicles (hybrid, PHEV, EV and hydrogen) revved up in the first half of