As a dealership, reinventing yourself is not an easy thing to do, but it can be done. In fact, it
On today’s CBT Newscast for August 22nd, 2017: Reinventing your dealership for the used car market As a dealership, reinventing
No matter what technology your service drive uses, nothing can replace a human experience. According to Jeff Cowan, President of
Time and efficiency are important when it comes to the customer buying experience, but obviously, conducting the appropriate moves in
We’ve all been there. It’s your first day on the job and the sales manager is asking you who you
On today’s CBT Newscast for Monday, August 21st, 2017: How to succeed in the current economy, starting with F&I We
We communicate with our customers via email, texts, phones, but is what we’re saying to them relevant to their needs?
Pre-qualifying shoppers with questions about their budget is the best way to insure that you will get an untruthful