The Power of Feedback
You head to the doctor and complain you are not feeling well. The doctor sends you for a battery of tests. You return the following week and you sit back...
TSLA298.320-9.12%
GM89.400-0.9%
F15.2800.32%
RIVN16.330-0.36%
CYD45.120-1.31%
HMC30.6800.4%
TM192.8406.54%
CVNA66.3300.26%
PAG223.4403.43%
LAD427.48069.17%
AN229.9809.65%
GPI357.9707.32%
ABG248.2607.27%
SAH112.6607.97%
TSLA298.320-9.12%
GM89.400-0.9%
F15.2800.32%
RIVN16.330-0.36%
CYD45.120-1.31%
HMC30.6800.4%
TM192.8406.54%
CVNA66.3300.26%
PAG223.4403.43%
LAD427.48069.17%
AN229.9809.65%
GPI357.9707.32%
ABG248.2607.27%
SAH112.6607.97%
TSLA298.320-9.12%
GM89.400-0.9%
F15.2800.32%
RIVN16.330-0.36%
CYD45.120-1.31%
HMC30.6800.4%
TM192.8406.54%
CVNA66.3300.26%
PAG223.4403.43%
LAD427.48069.17%
AN229.9809.65%
GPI357.9707.32%
ABG248.2607.27%
SAH112.6607.97%
Discover strategies and insights for building stronger dealership teams, improving operations, and leading with impact. This category highlights best practices from top-performing managers and executives in the automotive space—covering everything from organizational culture and employee retention to succession planning and executive decision-making.
Management & Leadership
Move Inventory Faster and Add Selling Time by Changing this Process at Your Dealership
To capitalize on a strong used vehicle market, dealers need to explore every avenue they can to increase efficiency and implement a better reconditioning process. According to recent vAuto client...
Should All Salespeople Promote Themselves on Social Media? Grant Cardone Has the Answer
On today's show, we continue our conversation with Grant Cardone, world-renown business mogul, international influencer, and real-estate tycoon with $1.4 billion AUM. He is also the New York Times best-selling...
The Process of Creating a Great Process
Processes are the core tools for business. In order to become and remain successful and competitive, Dealership Service Departments must continuously improve their processes. Failure to do so is likely...
Best of 2019: Sonic Automotive President Jeff Dyke Discusses Trends in the Auto Industry and EchoPark Expansion Plans
On today’s show, we welcome back Jeff Dyke, President of Sonic Automotive, the fifth-largest U.S. dealership group. Jim and Jeff discuss how Sonic Automotive did as a whole for 2019,...
Planning Is Good, Actions Are Better: How to Increase Profits and Customer Satisfaction
Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing the cost of doing business? Good!...
Best of 2019: Maryland Lexus Dealer Takes Whole New Approach to Employee Retention & Customer Experience
On today’s show, we’re pleased to welcome back James Boening, General Manager at Ourisman Lexus Rockville in Washington, D.C.
[Previously aired 11/6/19]
VIDEO TRANSCRIPT:
Jim F.: Hi, everyone, I'm Jim Fitzpatrick. Thanks so...
Rewarding Salespeople Who Cultivate Referrals
As a manager, do you like seeing your salespeople standing around on the showroom floor? I’m thinking the overwhelming majority of you hate seeing this, yet you still have it....
Monday Morning Quarterbacking: How to Build a Champion Team
Here we are in the middle of another exciting football season. Some teams can't seem to do anything wrong; some can't do anything right. And then, there are all the...
What the Industry Can Do to Recruit Female Talent – Lisa Copeland and Brian Benstock
Lisa Copeland, founder of Lisa Copeland Global and CEO of Cars Her Way, as well as Brian Benstock, GM and Vice President of Paragon Honda to discuss women in automotive...
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