Community engagement is vital to dealerships for several reasons. One of those reasons is retention. Creating an experience where customers not only want to come back for service or purchase more vehicles, but where they want to come back for events as well is important. For Matt Calavan, Managing Partner with Beaver Toyota, he and his sister Linda Beaver, Co-Owner of Beaver Toyota, not only wanted to build just another dealership, but a space for people to hang out and enjoy.
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On the Dash:
Overall dealership worker satisfaction sits at 80%, but drops to 64% for one-to-three-year staff.
Work-life balance and inadequate benefits emerged as this year's fastest-growing stress factors.
64%...
Losing a top performer costs more than most dealers realize, often more than double an employee's salary. Turnover is something most dealerships will eventually face, but having a framework to...
One of the oldest rules in the car business is "the customer is always right." When customers are consistently unhappy, the issue is rarely the customer but something off inside...
As dealerships navigate a more competitive sales environment, many continue investing in staffing while searching for ways to improve performance from existing leads. According to Kyle Disher, Founder and CEO...