Week In Review: AutoNation CEO Cheryl Miller Discusses Market Disruptors, Industry Turnover, and Tariffs | How to Leverage Digital Innovation and Create Personalized Experiences for Customers | The Importance of Modernizing the Reconditioning Process at Your Dealership

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CBT News Week In Review for Friday, October 18th, 2019:

newscastHow to Leverage Digital Innovation and Create Personalized Experiences for Customers – Amy Anderson & Chase Abbott, Cox Automotive
Today on CBT News, we welcome Amy Anderson, Director of Research and Market Intelligence in Cox Automotive and Chase Abbott, Vice President of Sales for dealer.com and VinSolutions. Amy and Chase are here to talk about a brand new 2019 study called the Technology and Transformation of Auto Retail Study, and what it means for dealers looking to capitalize on advances like artificial intelligence and automation. Watch Now

newscastAutoNation CEO Cheryl Miller Discusses Market Disruptors, Industry Turnover, and Tariffs
In part two of this CBT News exclusive, our host, Jim Fitzpatrick continues his conversation with Cheryl Miller, AutoNation’s first female CEO, and first-ever female CEO of a publicly-traded auto group. The pair discuss how to combat high turnover rates, market disruptors like Tesla, EVs, ridesharing, and subscription models. Cheryl also weighs in on USMCA, tariffs, and much more. Watch Now

newscastThe Importance of Modernizing the Reconditioning Process at Your Dealership – Mike Boyd, Cox Automotive
With used cars expected to play a big part in the 2020 auto market, a modern approach to vehicle reconditioning can shave off days worth of holding costs and get retail dollars in the door faster. Recently, my co-host Bridget Fitzpatrick caught up with Mike Boyd, Senior Director of Business Enablement and Founder of iRecon, which was recently acquired by vAuto and Cox Automotive. Watch Now

newscastThe Keys to Creating a Healthy and Vibrant Culture in Your Dealership From the Top Down – Jeff Havens, Author of “Unleash Your Inner Tyrant”
On today’s show, we’re pleased to welcome back Jeff Havens, business development trainer and author of the best selling book, “Unleash Your Inner Tyrant!” In the segment, Jim and Jeff discuss the keys to creating a healthy and vibrant dealership culture, how to build the trust and loyalty of your employees, and how managers deliver can successfully deliver criticism. Watch Now

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