Today on CBTNews.com – Wednesday, November 21st, 2018:
Unlock Hidden Profits in Your Dealership By Properly Utilizing the Data from Your DMS – Michael Roppo, WithumSmith
On today’s show, Jim Fitzpatrick speaks with Michael Roppo, director of dealer fixed-ops consulting and training for WithumSmith and Brown’s automotive division, to discuss the importance of DMS data management in your dealership. Watch Now
Car Subscription Services: What Have We Learned So Far?
There has been a lot of buzz surrounding car subscription services lately, with experts predicting that subscription services will change the face of automotive retailing. With the rise to maturity of the “Millennial” generation, subscriptions services are only expected to increase in popularity. There is definite appeal, especially to millennials, in not being tied down to one single vehicle. Read More
Customers Need to Like You!
In a Dealership Service Department, the relationship with your customer is “King.” It’s far more important for the customer to actually like you than just about any other single factor. Thankfully, customers want to like you. After all, they chose to do business with you. Well placed intentions are great but you might be doing some of these things they detest. Even if they love your brand, the service experience sometimes gets in the way of the picture-perfect bond they want. Here’s a list of things to avoid and some solutions to make a difference. Read More