Today on CBTNews.com – Thursday, January 10th, 2019:
Market Predictions and New Car Buying Trends for 2019 – Bill Wittenmyer
It’s crucial for dealers to start the new year off on the right foot, and that begins with being mindful of market predictions and new car buying trends. On today’s show, Jim Fitzpatrick speaks with Bill Wittenmyer, vice president of sales and operations for eLead CRM, now part of CDK Global, to discuss what we’ve learned so far from car subscription services, advances in digital retailing, and the importance of your dealership’s online presence. Watch Now
What Incentives Do Your Employees Want the Most?
In 2019, employee incentives are more important than ever in hiring and retaining good talent. The economy is strong, and workers have more choices and more power in the job market than we have seen in a very long time. In this job market, compensation is much more than just salary. Employees want the basics of health care, retirement and Paid Time Off (PTO), but they also want more. Here are some employee incentives that are worth your attention for 2019. Read More
What Your Body Language Says About You On The Sales Floor
These are just a few ways non-verbal ways that you can enhance your performance while interacting with customers in a one on one setting. Used effectively, you can successfully offer not just great customer service but service excellence to each and every potential consumer that walks on to your sales floor. Read More