On today's show:
Todd Smith, former Dealer Principal and now CEO of ActivEngage explains if the live chat process you’re using hurts your team more than helps
Is the culture and...
On today's show:
Marc Fields, CEO of Ford, gives us his thoughts about sales for the Auto Industry for 2016.
Joseph Michelli, author of numerous leadership books speaks with us on...
On today's show:
Marc Burrell, General Sales Manager of Ed Voyles Acura in Atlanta, on the process of recruiting the best people
How to get an advantage in the digital marketing game
...
On today's show:
Tim Bergstrom, President and COO of Bergstrom Automotive, on building a company culture of fun
How important is a fast response time to new customers
A look at this week’s...
This week's most impactful OEM headlines, including:
Ford Wants to Be the Next Uber
Ford says it wants to be the next Uber. According to CNNMoney.com the automaker's head of research,...
On today's show:
Tej Soni, President of IZMOcars.com, on using video content to engage with customers
What a rate hike could do for the automotive industry
How to lead customers on the...
On today's show:
Joseph Michelli writer of New York Times #1 Best Seller "Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way", on what it really means to make customers happy
...
On today's show:
Gary Tucker, CEO of DealerRater, discusses online reviews
Tyrell Kennedy, Sales Manager of Nalley Infiniti near Atlanta, shares recruiting and training tips
Jody DeVere of AskPatty.com helps with finding and...
Dealers should be aware of the implications and options of these trends. BY CHIP WALKER
It was a dark and stormy night. No, really. How does your dealership’s lot look? Can...
On today's show:
Jody DeVere of AskPatty.com, on hiring women in the automotive business
Auto industry predictions for the upcoming year
A look at the impact a well maintained website can have on...