March seemed like a promise of good things to come in relation to auto sales. However, analysts were right to be cautiously optimistic. April’s auto sales saw a five percent...
Jim Fitzpatrick recently spent time with Dave Druzynski, Chief People Officer at Automate, where they spoke about how Auto/Mate is no longer merging with CDK Global. As this news brought a...
“The customer’s perception is your reality.” This quote by Kate Zabriskie, author and learning and development consultant, captures the truth for every single business owner. How the customer perceives the...
The worst time to find out one of your dealership employees has a complaint about discrimination or harassment is when you receive a letter from their attorney. It’s better to...
Two men were arrested at a downtown Starbucks location in Philadelphia, Pennsylvania on April 12. The two men, Rashon Nelson and Donte Robinson, were reportedly meeting a third party for...
Have you ever heard of the saying; your attitude will determine your altitude? In the car business we know one thing for sure, if your leaders are suffering from a...
In the information age, we must be constantly vigilant against faceless hackers who can cause untold damage without ever being seen. The damage they cause can include anything from data...
The car financing process has always been one of stress for potential car buyers. They have selected the car of their dreams, and now a representative from the finance department...
Dealership groups, whether big or small, are becoming more commonplace. Dealer group owners recognize that running multiple dealerships together is more cost effective than running them individually.
There are many other...
Every dealer wants to make sure their dealership has a great online and offline customer experience. On today’s show, we are joined by Paul Wagner, Founder, and CEO Of CloudEngage,...