Top Stories
Stellantis Q2 shipments rise 10% as North America leads growth. Read More
Unifor reaches tentative 3-year labor agreement with Ford. Read More
Auto financing becomes easier to obtain as credit availability climbs to 10-year high. Read More
DOJ launches grand jury investigation into UAW President over alleged misuse of union authority. Read More
Featured Interviews
How having happy, well-trained employees leads to happy car buyers
Tiffani Bova, Chief Strategy and Research Officer at Futurum Group, joins us on CBT Now to discuss the link between employee and customer experience. She’s also the author of two bestselling business books, GrowthIQ and The Experience Mindset. Bova says the employee experience drives the customer experience, not the other way around. Watch the full segment here.
How dealers can prevent process drift during a DMS transition
As dealerships adopt new technology and DMS platforms, fixed ops leaders must protect the fundamentals that drive customer trust, service revenue and retention. Joining us on today’s episode of Service Drive is John Fairchild, President of Fairchild Automotive Solutions, who warns that the biggest risk of DMS changes is not the software itself, but allowing teams to abandon proven processes. Watch the full segment here.
