Inside Automotive
How to take back control of your dealership’s call center — Mike Hoyser | Phone Ninjas
As new car inventory across the country expands, so too has the number of calls placed to dealerships. The increase in volume has made it challenging for employees to keep up, resulting in cut corners and low conversion rates. With the number of unanswered or mishandled voicemails growing by the day, managers must ask themselves how much money they can afford to leave on the table. On this episode of Inside Automotive, host Jim Fitzpatrick is joined by Mike Hoyser, vice president of training at Phone Ninjas, to discuss how his team of coaches and assistants help maximize dealership profits and strengthen skillsets in sales and BDC teams. Watch full segment here.
Top Stories
Jeep-maker Stellantis and South Korean tech manufacturer Samsung SDI have confirmed plans to build a new electric vehicle battery plant, slated to launch in 2027. The facility is the second project to come from the Stellantis-SDI joint venture. Last year, the two companies finalized an agreement to construct an electric vehicle battery plant in Indiana with an estimated price tag of $3.1 billion and an opening date in 2026. Read More
Tesla CEO Elon Musk has formally rebranded Twitter as “X,” substituting the social media platform’s iconic white-and-blue bird logo on Monday with a simple black-and-white design featuring the titular letter. The new moniker is part of the entrepreneur’s plan to turn the social media platform into what he calls “the everything app.” Posting over the weekend, the company’s new CEO and former NBC advertising sales chair Linda Yaccarino, called X the “future state of unlimited interactivity.” Read More
Tesla is producing vehicles at an all-time rate. The EV manufacturer is starting to cling to its inventory despite its excellent delivery rates. Considering the Model 3 and Y, Tesla has kept a few cars throughout previous years. However, distribution facilities now have access to a large number of submissions. The Austin-based automaker has recently used several incentives and discounts to get buyers behind the wheel to keep these vehicles moving. Tesla has been offering up to $7,500 off MSRP for the more expensive Model S and X vehicles, depending on the configuration. Read More
Property in and around Davison, Michigan, near Flint, has been severely destroyed by a string of intense hailstorms. Tennis ball-sized hail from the unexpected hailstorm destroyed local cars and damaged homes. Local dealerships stated that over 600 new vehicles were damaged, and the local police force is down to only two operational patrol vehicles. Both Todd Wenzel Buick GMC and Hank Graff Chevrolet reported significant damage to every new vehicle they had outdoors during the storm. Read More
For Dealers
How to answer top EV FAQs this season at your dealership
It’s a new car-buying season, and many new car buyers want to take advantage of the federal government’s electric vehicle tax incentives. With many customers considering their first EV, it’s up to the dealership sales representatives to answer questions and address knowledge gaps about this new technology. To help, we have compiled some of the most frequently asked questions by dealership customers and new EV owners before buying their first EV. Read More
6 strategies to harness your personal power an increase sales success
In the world of sales, a profound understanding of the industry and its products is undeniably crucial. However, true advancement in your sales performance depends on unleashing your personal power. This article explores six key strategies and techniques that can help you tap into your personal power, leading to unparalleled success in sales. The journey towards harnessing personal power begins by cultivating self-awareness. By understanding your strengths, weaknesses, and motivations, you can effectively put to use your unique qualities to establish deeper connections with customers. Read More
