Today on CBTNews.com – Tuesday, February 4th, 2020:
How to Create and Retain Loyal Customers for Your Service Drive – Jim Roche, Cox Automotive
Today, we welcome back Jim Roche, Vice President at Cox Automotive. In this segment, Jim discusses the latest additions to his book “Fast Break“, the new Kelley Blue Book Auto Repair Guide, and other exciting things coming up at this year’s NADA Show. To find out more, stop by their booth #2821C. Watch Now
Proactive Dealer Solutions Rebrands, Enhances Platform
Proactive Dealer Solutions (PDS), The BDC Experts, a North American training and consulting company specializing in conversational intelligence, call handling, and coaching, has rebranded and enhanced its powerful Call Management Solution to CallerCX. Read More
6 Things You Need to Know to Make Good Sales Calls
The cold call isn’t quite dead yet. In fact, with so many people walking around with their primary phones in their hands all the time, sales calls are seeing a revival. It is more important than ever to make sure your phone pitch game is on point. This means working on the two most important moments of any call: right before you dial and right before you hang up. Here are three tips each that should help you make the most of every sales call. Read More
